Primary liaison between line of business (LOBs), operational support and information technology.
Helps to identify business line needs and requirements primarily in the Mortgage Sales roles.
Coordinates development and support for new and existing processes.
Partners with the business unit to develop a solid knowledge base of sales functions and other impacted, including the business plan, products, processes and revenue streams.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.
Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.
While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Plays a key role in the planning, testing and implementation of process, procedure and project enhancements and IT conversions.
Ensures system enhancements follow the appropriate guidelines, meet or exceed user requirements and are completed in a timely fashion.
May act as project leader role for projects.
Partners with the relevant parties including LOB and IT in the research and resolution of system and process problems.
Works with users in defining user, system and project requirements for new systems and system enhancements.
Identifies process and system enhancements, documents business needs and determines development impact. Works with procedure writers, programmers and users to ensure accuracy of enhancements.
Identifies, researches and analyzes production breakdowns, develops solutions and resolves problems.
Reviews operational procedures and methods and recommends changes for improvement, with an emphasis on automation and efficiency.
Provides input into the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
Provides guidance and context in prioritizing and determining complexity of problems and requests.
Influences leaders and peers across organizational lines to take action on strategic initiatives or process changes.
Establishes the climate that encourages an open two-way channel of communication whereby team members exchange ideas / suggestions and share information.
Reports regularly on progress against established project plans.
Maintains manuals, standard business and status reports, technical training material and reference material.
Performs aspects of Project Management including but not limited to Approval gathering, Readiness Assessments, and other artifacts and controls.
Other duties as required.
Responsible for providing employees timely, candid and constructive performance feedback;developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
Bachelor's Degree or equivalent work experience.
Minimum four (4) years work experience in banking, financial services or related experience.
Minimum two (2) years of project management or process improvement experience.
Minimum two (2) years mortgage experience. Sales or sales support experience preferred.
Proven Leadership experience.
Possesses a broad understanding of business systems and industry requirements.
Ability to present to senior leadership on sensitive subject matters.
Ability to facilitate large groups toward the development of common solutions.
Fifth Third Bank