Location: San Diego, California
Responsible for issuing loaner vehicles to customers and ensuring that all loaner documentation is completed.
This job has no direct supervisory responsibilities.
Essential Duties and Responsibilities include the following:
Manage the administration of loaner vehicles to customers.
Manage the flow of our loaner fleet.
Completes all necessary paperwork, explains loaner policies and procedures, and obtains all appropriate customers approvals.
Locates loan cars for clients.
Assist customers with vehicle drop-off and pick-up.
Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information.
Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day.
Updates client data base as needed.
Contacts vendors, e.g. "Enterprise" when short of cars to loan.
Checks-in returned cars, inspecting for damage and securing mileage and closes agreement.
Arranges for repairs of damaged or malfunctioning cars.
Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals.
Ensures that cars are clean and operable before delivery to client.
If needed, assist with meeting and greeting service customers promptly in a professional and courteous manner
Maintains CSI at or above Company standards
Maintains an organized, clean and safe work area
Participates in required training
Records all hours worked accurately in company timekeeping system
Follows Safeguards rules and regulations.
Demonstrates the Company's Core Values
Complies with Company policies and procedures
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Human Resources
o Information Technology
Desired Work Experience:
up to 3 years
o 3-5 years
o 5+ years
Previous customer service experience desired. Ability to demonstrate basic operation and features of the loaner vehicle. Excellent interpersonal, communication, and organizational skills are required.
Certificates and Licenses:
Valid Driver's License
o Automobile Salesperson License
Intermediate skills with Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized for operations.
Ability to understand and follow instructions. Ability to communicate effectively with customers and company
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Duties are generally performed in the service area, indoors and outdoors. Frequently interacts with customers, service managers, service technicians, and employees from various departments in the dealership. Work includes frequent movement in and out of cars.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employee.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
To perform the job successfully, an individual should demonstrate the following Core Values:
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
For more information regarding the EEOC, please visit http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.
Hendrick Automotive Group