Loan/Collection Officer 1 (Pcn 089058)

This position is open Alaska residents only.

The Department of Commerce, Community, and Economic Development, Division of Investments, is recruiting for the position of Loan/Collection Officer 1.

What you will be doing:

The Loan Officer 1 position will join the Investments team in our Juneau Office and work in our Documents Section. This position will serve as the Supervisor managing the documents staff and all loan closing activities.

This section is responsible for preparing all loan closing documents and processing all loan closings for the Divisions commercial fishing loans, small business loans, and other various commercial loans. Duties include performing professional journey level lending and/or collection activities for less complex and well-established programs, closing complex loan transactions, monitoring required insurance, training documents staff and preparing reports to management on a routine basis.

Our organization, mission, and culture:

The Division of Investments administers and services several loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.

The Investments team values a work-life balance, providing excellent customer service, learning from experience, technical competency and working together toward a shared set of goals. The team is a small, welcoming community of loan officers, collection officers, loan closers, accountants and technicians. We conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.

Benefits of joining our team:

Taking this position will enable you to build a solid core of knowledge of lending statutes, regulations and policies, along with potential advancement within the division. This position provides an opportunity to build on your supervisory, customer service, and computer skills, as well as having frequent interaction with the public. Above all, there is the great satisfaction of working with a team which directly impacts the economic well-being of Alaska.

The working conditions you can expect:

Working on the 9th floor of the State Office Building, you will enjoy a collaborative atmosphere in a fully resourced and modern office space, with views of Mount Juneau and the Gastineau Channel. The Investments team fosters a cooperative environment with empowerment, accountability, and professionalism.

Who we are looking for:

To be successful in this position a candidate will need the following core competencies:

• Attention To Detail: Is thorough when performing work and conscientious about attending to detail;

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations; and

• Oral and Written Communication: Ability to meet and deal effectively with customers, and makes clear and convincing oral presentations. Uses correct English grammar, punctuation, spelling and produces written information that is clear and in an organized manner.

Special Note about this position:

• Utilize complex proprietary software for all loan programs administered.  Utilization includes entering data and customer correspondence, reviewing and analyzing existing borrower information, managing timelines and workloads of staff and ensuring all entries are accurate.

Any combination of education and/or experience that provides the applicant with competencies in

• Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one's knowledge and experience base and calling on other references and resources as necessary.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.

• Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.

• Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

• Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Equivalent to those typically gained by:

Any combination of preparatory post-secondary education and/or experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.

Definitions:

"Competencies" means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

"Typically gained by" means the prevalent, usual method of gaining the competencies expected for entry into the job.

"Training" and "education" in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Special Note:

Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.

Some positions may require travel to rural areas in small conveyances. 

At time of application, applicants are requested to submit:

• Copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcript) if using to verify that you meet the minimum qualifications.

• Cover Letter (see instructions in Cover Letter section below).

At time of interview, applicants are requested to submit:

• Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers.

• Copies of your three (3) most recent performance evaluations.

Please read the below information carefully. This applies to your application submission.

COVER LETTER

Your cover letter should highlight the following:

• Be professionally written and include proper format, grammar, spelling and punctuation; 

• Highlight your experience, knowledge and skills in relation to the core competencies listed for this recruitment, including the number of years of experience;  

• Explanation of how your experience makes you the best candidate for the position; and

• Describe how you meet the minimum qualifications for the position.

Your cover letter will be considered a writing sample and will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.  

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword  

For specific information in reference to the position please contact the hiring manager at:  

Yvonne Fink

Loan Manager

Ph: (907) 465-2510

Fax: (907) 465-2103

yvonne.fink@alaska.gov