Loan Specialist

State Of North Dakota Bismarck , ND 58502

Posted 2 weeks ago

Buying a home is a major life achievement. North Dakota Housing Finance Agency's (NDHFA) Homeownership Division works with low- to moderate-income homebuyers across the state and our financial housing partners to make homeownership accessible. Join our team as a Loan Specialist and make a difference every day while working in a customer focused, fast-paced, technology and industry-driven environment.

Monthly Hiring Range $3,012 - $3,650

Summary of Work

As a Loan Specialist you will provide high-quality customer service to NDHFA's borrowers, assisting with mortgage loans and loan servicing. The successful candidate will become an expert in NDHFA's unique homebuyer programs and will interact with customers by phone, email and in person and coordinate with local lenders, title companies and real estate agents. Attention to detail and the ability to work in a fast-paced environment is a must to process loan payoffs, new loan set-up, prepare mortgage transactions, and ensure accurate loan payoff and payment postings.

Duties and Tasks

  • Mortgage Loan Accounting - confirm accuracy of loan payoffs; research mortgage loan amortization errors; computer input of payments, payoffs, principal and interest errors and adjust payments and interest rate; audit and balance new loan setup.

  • Mortgage Loan Servicing - provide assistance to borrowers by providing loan payoffs quotes; prepare satisfactions and process paid in full files; monitor and report payoff.

  • Provide NDHFA's high quality customer service to borrowers and lending partners.

  • Manage continuous improvements in the Homeownership Division and mortgage industry.

Minimum Qualifications

  • Completion of high school or GED; AND

  • Five years of work experience in administrative duties which include mortgage loan accounting or account technician experience.

  • Formal education in college-level coursework may be substituted on a year-for-year basis for up two years of the work experience requirements.

  • Successful completion of the interview process, reference checks and background check.

Preferred Qualifications

Experience with:

  • Mortgage loan accounting

  • Loan servicing

  • Title work

  • Customer Service

  • Strong verbal and written communications skills.

  • Knowledgeable in Microsoft Office software.

  • Ability to work in a high paced environment

Application Procedures

Apply online through the State of ND Careers site: Paper submissions will not be accepted. Application materials must be received by 11:59 p.m. (CST) on the closing date. Application materials must clearly explain how experience and education relate to the minimum qualifications and job duties. Along with the online application submit resume, cover letter, college transcript and three professional references.

Applicants must be legally authorized to work in the United States. ND Housing Finance Agency does not provide sponsorships.

Learn more about NDHFA at:

Learn more about Employment Benefits at:

Contact Anita Hoffman at (701) 328-8055 or e-mail at for more information or accommodation and assistance in the application or interview process. TTY Number: (800) 366-6888.

If you are experiencing technical difficulties with the Application Process or uploading attachments, contact or (701) 328-3290.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. 23-12-10.

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Loan Specialist

State Of North Dakota