Loan Servicing Specialist

We are seeking talented individuals, who love making a difference in helping others, to join our team!
Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award! At Old Point, we believe that when people feel valued, respected, and included they will be more successful. This belief is a critical component to our continued success. We are committed to an equitable and inclusive environment that promotes and values diversity and reflects the communities to which we are dedicated.

Under general supervision performs a wide variety of complex loan servicing tasks that are in compliance with regulatory and bank policies and procedures.

Essential Functions
Boards all consumer, commercial, and mortgage loans on the Bank's loan core
Services and maintains the existing loan portfolio. Includes but is not limited to loan maintenance, code corrections and/or changes, reversals, and reapplication of payments, settlement of loan general ledger accounts, escrow functions, participation functions, and collateral monitoring.
Responds to and resolves internal and external customer inquiries and requests in a timely and professional manner through ticketing system and the Contact Center.
Accurately quote loan payoffs in a timely manner.
Monitors and maintains daily and monthly reports.
Performs charge-off and non-accrual functions.
Collaborates with other internal departments to resolve all loan-level exceptions.
Tests system releases for new functionality and assurance of existing functionality.
Participates in projects as needed.
Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations
Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Position Requirements (Knowledge/Skills/Abilities)
Knowledge of loan operations, software systems, loan types, and loan compliance.
Knowledge of accounting processes and procedures related to lending.
Knowledge of Loan Servicing regulations and guidelines.
Strong written and oral communication skills and ability to distill and convey information in a compelling manner.
Skill in adopting technological advancements and facilitating into current and future responsibilities.
Skill in discovering and working to meet underlying needs; following through on questions, requests, complaints.
Ability to proactively complete tasks, recognize and solve problems, improve processes, enhance products, and/or extend services within assigned range of authority.
Ability to anticipate, monitor, and meet the needs of customers (internal and external) and respond in an appropriate manner.
Ability to work collaboratively, communicate effectively and have positive relationships with customers (internal and external).
Ability to prioritize a variety of job responsibilities, meet deadlines, and adapt to rapid changes in priorities.
Possesses the drive to work towards a standard of excellence.

Education/Experience:
High School diploma or GED.
Minimum one (1) year of loan processing or loan servicing, or related experience.
Minimum of two (2) years of Loan Operations and/or Loan Servicing experience preferred.
Knowledge of Fiserv Signature preferred.

Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.

Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.