Loan Servicing Specialist IV

• Fully understand loan structure and loan servicing request.

• Understand loan accounting system(s) to perform/review research requests and maintenance changes and ensure accuracy of loan system(s)

• Assign, Review and Approve Loan Servicing Requests (system/Code changes, impairment, non-accrual, change of address, ACH/Auto payment setup, charge off, SAD, Auto loan & etc.)

• Review updating loan tickler(s) into Global Wave for Commercial & SBA loans

• Review workflow in/from the Loan Origination System (LOS/CRM)

• Review G/L Certification

• Review and Approve SBA Serviced Participation/Un-guaranty sold loans booking

• Review and Approve un-guaranty sold loan payments

• Review and Approve Loan Advance / Construction & Multi Advance loan disbursements

• Review and Approve demands, payoffs, and paid off loan processing including collateral release

• Review and Approve loan payment

• Review UCC continuation

• Review and approve Daily Non-Post accounts /GL balance/ research outage in general ledgers and loans

• Re-review and approve daily/monthly reports (Director report, BA report and etc)

• Supervise SBA servicing (1502 report, repurchase, part note booking, 10-day notification of payoff to FTA, demands, payoffs and paid off loan processing including collateral release)

• Review and Approve loan/general ledger tickets using online posting system modules (TMS and/or Block-Infra) for transaction related.

• Solves moderately complex operational issues regarding procedures, processing and systems.

• Perform as a senior liaison for problem recognition, research and resolution that require some research and investigation

• Making corrections and troubleshooting problems with any type of loan specs, integration specs, products specs and data descriptions

• Conduct training covering system, any new release or enhancement and servicing procedure update

• Assist manager with department and bank projects including planning, testing, validating, vendor communications and cross-training, etc.

• Assist manager with the creating and maintaining department procedures and manuals covering department's functional responsibilities

• Review and approve loan funding, boarding

• Review tickler & covenants in Global Wave

• Review Digital Checklist

Job Qualifications/Requirements

• Minimum Education Level: Bachelor's Degree

• Minimum Job Experience: Minimum 7+ years of experience in Loan Servicing

• Language requirements: English: Written: Intermediate Verbal: Intermediate

• Required: Knowledgeable in use and functions of Fiserv Navigator

• Required: Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone

• Required: Ability to respond effectively to the most sensitive inquiries or customer complaints

• Required: Ability to understand the point of view clearly and quickly

• Required: Ability to communicate with co-workers via e-mail regarding work purpose

• Required: Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions

• Required: Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

• Required: Excellent in quick learning and motivation of expanding knowledge and new skills

• Required: Knowledgeable in banking, regulations, and State/Federal Regulations

The salary range for this full-time position is $60,000 - $73,000 + bonus + benefits

Salary ranges are determined based on qualifications, level, and location.

Exact compensation may vary based on your skills and experience.

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.