Loan Servicing Specialist I

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for a Loan Servicing Specialist I to join our ONESCCU team at our Melbourne HQ location! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Schedule after training

• Work from home up to 3 days a week

• Medical, Dental & Vision Insurance

• HSA (Health Savings Account) with SCCU matching contribution

• SCCU Paid Long Term and Short Term Disability coverage

• SCCU Paid Term Life Insurance

• Employee Assistance Program (EAP)

• Paid Time Off

• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions

• Tuition Reimbursement Program after 1 year of service

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts

• Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price

• Fixed low rate credit card- 5.99%,if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

Loan Servicing Specialist I Salary Range:

$18.51- $19.71 per hour

Loan Servicing Specialist I Duties & Responsibilities:

• Provides a contact source for members and credit union employees for research and questions regarding loan accounts.

• Processes correction and/or research requests forwarded electronically from various internal departments per established performance standards.

• Completes negative amortization reviews on monthly basis.

• Reviews and resolves discrepancies within Home Equity Lines of Credit.

• Updates members loan due dates and payment methods upon members request; determines if restrictions are applicable.

• Processes requests for funds transfers, Share to Share transactions and account corrections received from the Credit Solutions department.

• Corrects, reconstructs and modifies consumer loans by adjusting rate, term, payment posting errors, and payment history in order to create an accurate member loan history.

• Researches and resolves member disputes to ensure both loan quality and member satisfaction.

• Reviews all adjustable rate mortgages and makes appropriate changes in interest rate and payment.

Loan Servicing Specialist I Qualifications:

• High School plus additional course work gained through attendance at vocational, technical or business school or equivalent experience is required.
• 1-3 years prior experience in a loan servicing role or equivalent is required.

Loan Servicing Specialist I Hours:

• Must be available Monday

• Friday 8:00 am

• 5:00 pm and rotating Saturdays.