Loan Servicing Specialist 3

Wells Fargo Minneapolis , MN 55415

Posted 2 months ago

Job Description:

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance)

Our Customer Account Management team focuses on the customer and strives for operational excellence in servicing mortgage loans and home equity products for our customers.

Responsible for reviewing, researching, processing, and responding to basic to moderate written and phone inquiries from customers, title companies, vendors, and internal personnel pertaining toloans and various areas within loan servicing. Functions include: payment and invoice research, taxes, insurance, loan modifications and assumptions, prepayments, payoffs, adjustable rate loans, credit reporting, and lien perfection; researching and analyzing problems and recommending solutions; conducting periodic audits of files; Input data and process information into the system of record; may also coordinate property inspections, lien priority and loan disbursements in accordance with loan documentation; may perform procedures related to advances and pay downs, funds wiring and disbursement process, and processing of payment requests. Within the commercial business is responsible for payment processing, check disbursements, tax payments, imaging and document management.

Escrow Operations LSS 3:

The Loan Servicing Specialist 3 position will be housed within Escrow Operations at Wells Fargo Home Mortgage. This department is responsible for servicing escrow housed on a mortgage account. Work is generated by customer request, vendor request, compliance related, or internal data integrity purposes. The LSS 3 will work in various systems to perform duties such as: Analyze escrow accounts, disburse funds, validate payment, tax and insurance data as it relates to the escrow account, and respond to internal and external research requests.

Required Qualifications

  • 6+ months of experience in one or a combination of the following: customer service, loan administration, collections, or sales environment

Desired Qualifications

  • Basic Microsoft Office skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Strong analytical skills with high attention to detail and accuracy

  • Excellent verbal, written, and interpersonal communication skills

  • Ability to interact with all levels of an organization

Other Desired Qualifications

  • 6 months experience in a mail room and/or check handling experience

  • Strong technology skills

  • 6 months experience using MSP (Mortgage Servicing Platform) and/or associated wrap applications (FHAST, PMI Deletes, etc.).

  • 6 months experience using GEM (Global Event Management)

  • Background in mortgage origination or servicing

  • Demonstrated strong technology skills

  • Demonstrated ability to navigate ambiguous, complex, and escalated scenarios

  • Demonstrated strong decision-making ability

  • 1+ years Escrow Operations experience

  • 1+ years with MSP, GEM, ICMP, and EASE systems

  • Advanced MS Excel and Outlook knowledge

Job Expectations

  • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

CONSUMER BNKG 0034030 CONSUMER BNKG


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