Loan Servicing Senior Quality Control Specialist

People Drive Our Success

Are you enthusiastic, highly motivated, and have a strong work ethic? If yes, come join our team! At Cathay Bank - we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals. We have thrived for 60 years and persevered through many economic cycles due to our team members' drive and optimism. Together we can make a difference in the financial future of our communities.

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GENERAL SUMMARY

Responsible for review/callback of new loan bookings, renewals, monetary transactions, maintenance, and other loan servicing activity, including complex loan products. Ensure loan servicing activity follows established procedures, data entry is accurate, and proper support is obtained.

ESSENTIAL FUNCTIONS

• Review of new loan bookings, renewals and modifications ensuring loans are entered into the servicing system accurately.

• Review of complex loans including construction, syndication, trade finance, Libor options, and attorney prepared loans.

• Review of loan maintenance ensuring compliance with the loan terms and supporting documentation.

• Review of designated monetary transactions for accuracy, proper authorization, validating computations, such as interest adjustments, prepayment calculations, etc.

• Review of servicing activities, such as demands and collateral releases, for compliance with established bank policies and procedures.

• Review designated bank and system exception reports, researching items, and recommending corrections or adjustments for resolution.

• Prepare management quality control reports, including volumes, service levels, and exception tracking.

• Review ARM/variable rate adjustments and payment changes, including other system automated activity ensuring calculations are according to the loan documents.

• Instructs staff on finding that require correction/review and confirms proper correction.

• Maintains callback and exception report documentation in an organized and accessible manner as evidence of review and correction.

• Supports internal/external audits and examinations providing supporting documentation in a timely manner.

• Completes all special projects as requested.

QUALIFICATIONS

• Education: High school diploma or equivalent; some college courses a plus.

• Experience: 5 years of commercial loan servicing experience and the handling of more complex loan products required.

• Skills/Ability:

• PC literate, proficient with MS Office.

• General knowledge/proficiency of IBS loan system a plus.

• Able to work in a fast-paced environment while maintaining a high level of accuracy.

• Strong organizational skills, able to prioritize work.

• Detail oriented.

• Strong problem-solving skills.

• Strong verbal and written communication skills.

OTHER DETAILS

$31.25 - $38.46 / hour

Pay determined based on job-related knowledge, skills, experience, and location.

Cathay Bank offers its full-time employees a competitive benefits package which is a significant part of their total compensation. It is our goal to provide employees with a comprehensive benefits package to fit their needs which includes, coverage for medical insurance, dental insurance, vision insurance, life insurance, long-term disability insurance, and flexible spending accounts (FSAs), health saving account (HSA) with company contributions, voluntary coverages, and 401(k).

Cathay Bank may collect personal information from potential job candidates and applicants. For more information on how we handle personal information and your applicable rights, please review our Privacy Policy.

Cathay Bank is an Equal Opportunity and Affirmative Action Employer. We believe in diversity, equity, and inclusion in the workplace. We welcome applications for employment from all qualified candidates, regardless of race, color, ethnicity, ancestry, citizenship, gender, national origin, religion, age, sex (including pregnancy and related medical conditions, childbirth and breastfeeding), reproductive health decision-making, sexual orientation, gender identity and expression, genetic information or characteristics, disability or medical condition, military status or status as a protected veteran, or any other status protected by applicable law.

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Cathay Bank endeavors to make www.CathayBank.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact, Mickey Hsu, FVP, Employee Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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