Loan Servicing & Operations Associate

Job description

Our goal is to hire and retain talented people with engaging personalities and exceptional work ethics. We believe in recognizing and rewarding employees who consistently perform at a high level.

We offer competitive salaries based upon experience and a comprehensive benefits package upon satisfying eligibility conditions, including health and dental insurance, life insurance, short term and long term disability, and the Bank's 401k Plan.

Position Summary:

The Loan Servicing & Operations Associate works in conjunction with Loan Administration, Relationship Managers and Mortgage Loan Officers to provide excellent customer service - responding to inquiries and resolving problems. The person in this role will perform duties associated with the processing and documentation of various consumer loans while ensuring compliance with Bank policies and procedures and regulatory requirements.

Essential Duties & Responsibilities:

• Accurately prepare loan payoff statements, obtain credit related information to accurately order credit reports, appraisals, property searches and other due diligence items.

• Thoroughly review initial loan applications and determine what information and documentation is needed in order to move forward with the loan process.

• Submit requests to the borrowers to obtain missing items, reviews documentation upon receipt, and prepare loans for underwriting.

• Communicate with Relationship Manager, Mortgage Loan Officer, or branch personnel to coordinate loan closing date.

• Prepare loan documents within regulatory timeframes - knowledge of current regulatory requirements relative to TRID as well as other State and Federal Regulatory requirements.

• Review loan packages for completion and accuracy; verify all conditions have been satisfied while keeping thorough documentation of the loan process from origination through closing.

• Responsible for loan tasks that may include but not limited to preparing packages for imaging, assisting with real estate tax monitoring, prepare loan files for denied loan applications, update insurance and various loan ticklers, perform collateral maintenance, and review incoming mail for loan related items (i.e. payments, payoff checks, post-closing loan documents etc.).

Requirements:

• Excellent oral communications skills including grammar, positive tone, active listening, etiquette, empathy, and confidence.

• Excellent written skills including spelling, logical thought processes, sentence construction, and appropriate word choice.

• Work efficiently and effectively under deadlines and stress, while maintaining a professional demeanor.

• Strong time management and organizational skills.

• Problem-solving skills and having the ability to identify a problem and find a solution.

• Detail-oriented and able to focus closely on each activity and constantly find ways to finish tasks efficiently.

• Ability to analyze your workflow and identify areas to improve.

• Decision-making skills and ability to solve work-related problems quickly.

• A willingness to contribute to projects and take immediate action when an all-hands-on-deck situation arises.

• Carry out responsibilities with professionalism and respect for others in accordance with the Bank's policies.

• Proficiency with Microsoft Word, Excel, and Outlook, and the ability to navigate the Bank's computer-based systems.

Education and/or Experience:

This individual must be able to perform essential loan servicing, loan documentation, and loan closing functions while providing excellent customer services. The requirements listed below are representative of the level of knowledge, skill and/or ability required.

• Two or four-year college degree or prior background in a loan closing environment or a minimum of two to three years related experience and training in the mortgage or banking industry or equivalent combination of education and experience.

• Knowledge of loan compliance and regulatory requirements.

• Basic knowledge of loan servicing, documentation.

• Encompass LOS experience a plus.

First Bank is an EEO/AA Employer, M/F-Disabled-Veteran and LGBTQ+ can apply to our company for employment opportunities.

Job Type: Full-time

Pay: From $41,000.00 per year

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Hamilton, NJ 08690: Relocate before starting work (Required)

Work Location: In person