Loan Servicing Officer

Holman Automotive Maple Shade , NJ 08052

Posted 2 weeks ago

Holman Enterprises, headquartered in Mount Laurel, New Jersey, is an international automotive services company. Beginning in 1924 as a single Ford dealership, Holman has evolved to encompass six business segments that support several diverse sectors of the automotive market:

  • Holman Automotive, one of the largest privately-owned dealership groups in the United States, with more than 38 retail franchises 17 brands from the East Coast to the Pacific Northwest;

  • Steward Financial Services, an auto retail finance company;

  • Holman Insurance Services, a commercial and consumer insurance services company

  • Holman Parts Distribution, a national multi-brand powertrain parts distributor;

  • Auto Truck Group, a truck up-fitting business; and

  • ARI, the largest privately-owned fleet leasing and management company in the world

Steward Financial Services (part of Holman Enterprises) has an exciting opportunity for a Loan Servicing Officer based in Maple Shade, NJ.

Principal Purpose of Position:

  • As a Loan Servicing Officer you will be responsible for managing a portfolio of auto loans.

  • Reviewing loans to gauge loan performance. Contact customers to create payment workouts or negotiate repayment plans that lead to a reduction in portfolio delinquency.

  • Must adhere to federal and state collection guidelines as well as Steward Financial Service's internal policies.

  • Responsible for accurately documenting accounts and payment processing.

  • Effectively use skip trace tools to establish contact with customers.

  • Responsible for identifying the most delinquent customers, notifying management and initiating the repossession process.

  • Must be able to communicate effectively and convey account information to our customers accurately.

  • Must be able to work in a fast paced environment.

  • Perform all other duties and special projects as assigned.

Education and/or Training:

  • High school diploma

Relevant Work Experience:

  • 2+ years collections experience

  • Detail oriented, with consistent and accurate production

  • Facilitate issue resolution

  • Team oriented with the ability to work in a high volume environment

  • Basic Microsoft Office skills, notably Word, Excel and Outlook

  • Consistent employment history with punctual attendance

Communicating & Influencing

  • Good verbal, written and interpersonal skills

  • Ability to negotiate

Holman Enterprises provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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Loan Servicing Officer

Holman Automotive