Loan Servicing Manager

At First Fidelity Bank, we are looking for talented, enthusiastic team members with a passion for service excellence. Our employees are critical to our overall success. We invest in our employees by providing excellent training and development, as well as advancement opportunities. We offer our employees a family environment, great benefits, competitive pay and paid time off for work/life balance. We are dedicated to giving back to the communities we serve, and we encourage our employees to participate in charitable giving and volunteer opportunities. One of our Core Values is to provide a caring place to work where people truly enjoy coming to work each day. Colleagues of First Fidelity Bank take pride in working here, make lasting friendships and have fun!

SUMMARY

This position is primarily responsible for managing all commercial and consumer loan servicing functions of the bank. Specific responsibilities include proper accrual accounting, error-free loan payment processing, and other loan customer service activities. Maintains and develops policy and procedures to ensure the integrity of the Bank's loan portfolio; assists in conversion of all acquired commercial and consumer loan portfolios and manages the servicing of these portfolios on the appropriate loan application system; establishes, maintains and manages Quality Assurance programs related to commercial and consumer loans; coordinates gathering of necessary information for regulatory exams and subpoenas; maintains policy and procedures necessary to ensure accuracy of non-accrual and charge-off commercial and consumer portfolios; works closely with the Director of Loan Operations to resolve systems issues between Loan Servicing and the bank's service provider.

PRIMARY DUTIES/RESPONSIBILITIES:

This list includes the current primary responsibilities of this position. It is not intended to be all-inclusive and is subject to change, as needed, for the purpose of operational efficiency.

• Manages the work of servicing area; determines work priorities; schedules work assignments; selects, orients, trains, and evaluates work performance of subordinates; assures processing deadlines are consistently met; fully responsible for hiring staff, counseling, and other personnel actions. Assists in daily operations as needed to meet daily deadlines.

• Identifies, develops, and recommends revision of internal standards, policies, operating procedures, and new programs to improve efficiency and maintain regulatory compliance; provides staff with clear concise written guidelines; minimizes losses through effective internal controls.

• Assists in achievement of financial plan; responsible for key reporting functions associated with Loan Processing (i.e. escrow accounting, fee and accrual billings, and report distribution).

• Utilizes critical thinking to make risk-based decisions ensuring the best outcome for clients and the Bank.

• Allocates resources to support new departmental projects - conversions, acquisitions, new product development, processing system updates, etc. Works closely with the Department Director and others to assure seamless transition between old and new systems and procedures.

• Represents Loan Servicing in meetings with other departments.; organizes formal staff meetings.

• Coordinates employee development; provides open communication with staff; ensures that all employees are informed of upper management decisions; makes staff meetings and employee development a high priority; identifies training needs of department.

• In conjunction with the Director of Loan Operations, serves as lead compliance lead for contact for various loan regulations as depicted by the bank's Compliance Management Policy.

• In conjunction with the Director of Loan Operations, provides resources to bank colleagues to assure compliance with assigned regulation. Efforts include answering questions, implementing new or revised policy/procedure, assessing risk related to internal regulatory decisions, utilizing the bank's Compliance Officer for authoritative assistance, and communicating with regulatory agencies as appropriate.

EXPERIENCE REQUIREMENTS:

• Minimum of two years of experience in loan servicing.

• Three to five years in a supervisory/managerial role preferred.

EDUCATION REQUIREMENTS:

• Bachelor's Degree or four to five years of equivalent work-related experience directly related to loan operations.

OTHER REQUIREMENTS (SKILLS, ABILITIES, CHARACTERISTICS):

• Excellent supervisory skills. Inspired, goal-oriented and disciplined leader with a strong work ethic and high integrity.

• Thorough knowledge of state and federal regulatory requirements related to consumer and commercial loan processing and the reporting standards for those loans

• Thorough knowledge of Generally Accepted Accounting Practices (GAAP) as it relates to loan processing.

• Exhibits a strong drive toward continuous self-development and learning.

• Thorough knowledge of loan system processing and reporting options.

• Ability to interact positively in all situations and resolve complex problems.

• Thorough knowledge of bank operations and procedures.

• Excellent organization, time/project management, execution and delivery skills. Must be able to multi-task with frequent interruptions and be comfortable in a fast-paced, changing environment while managing multiple projects to conclusion on time.

• Thorough PC skills with the ability to navigate multiple computer systems, applications, and utilize search tools to find information.

• Excellent communication skills, both oral and written

ADDITIONAL INFORMATION

SUPERVISORY RESPONSIBILITY: Yes

PHYSICAL REQUIREMENTS: Normal office environment

EOE Disability/Vet