Loan Servicing Coordinator I

Job Summary

The Loan Servicing Coordinator I will oversee daily life of loan servicing for all small business and commercial loans. This position manages time and meets deadlines under pressure.

Essential Functions

• Complete new loan set-up and funding

• Post loan transactions for all product types

• Perform loan maintenance in the core system as needed or directed

• Complete work to meet the established service level agreements and benchmarks

• Prepare and process payoff quotes and payoff transactions

• Respond to customer inquiries with exemplary customer service in the established timeframe

• Process loan Line of Credit Renewals

• Ensure total document and data integrity attributes to comply with CECL data points

• Monitor and reconcile reports as they apply to commercial loans and perform follow up as necessary with internal business partners

• Reconcile of General Ledger accounts and daily balancing

• Prepare applicable release documents as needed

• Establish and maintain loan collateral records in the core system

• Process the paid commercial loan report

• Responsible for daily balancing

• Provide back-up support to Collateral and Origination areas

• Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

• Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

• Work as part of a team

• Work with on-site equipment

• Complete special projects upon request

• Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues

Experience + Education preferred

• High school diploma or equivalent

• Associate's degree

• Customer service experience

• Commercial of Small Business Loan experience