Provide administrative support including composing correspondence (letters, memos, reports, etc.), scanning documents, mailing and filing.
Initiate customer calls to collect routine financial and property information required under the loan documents throughout the year and accept customer calls on loan account questions.
Track, assist in reviewing, and submit lender inspections, rent rolls and/or financial reports, and input related information into Enterprise.
Prepare quarterly reports monitoring delinquencies or losses.
Prepare CTL and other miscellaneous check requests, review monthly billing coupons, prepare adjusted billing coupons when needed.
Move loan documents into Box, our Servicing Documents Repository.
Miscellaneous research and searching for lien forms or borrower information online.
Other duties as assigned.
1-3 years previous administrative experience.
Knowledge of Real Estate legal documents a plus.
Customer service experience a plus.
Excellent communication, organizational, grammatical, and time-management skills.
Ability to multitask and effectively prioritize work requests.
Ability to be an independent worker with a team player attitude.
HFF is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, sexual orientation, national origin, ancestry, citizenship, age, handicap or disability, genetic information, membership or service in the U.S. Armed Forces, or any other characteristic protected by law.
Holliday Fenoglio Fowler