Loan Servicing Compliance Analyst

Synovus Financial Corp. Birmingham , AL 35202

Posted 2 months ago

Job Summary:

Performs activities in support of mitigating regulatory risk and exposure brought on by the increasing regulatory changes and scrutiny involved with mortgage loan servicing. Ensures the servicing of mortgage loans by Synovus Mortgage is fully compliant with all changing legislation prior to internal and external audits. Serves as a liaison to the Synovus Mortgage Compliance department and acts as the primary contact for all servicing-related compliance issues and projects.

Job Duties and Responsibilities:

  • Ensures that Synovus Mortgage Loan Servicing maintains compliance with internal policy and regulatory requirements. Maintains the departmental policy and procedures manual. Provides regulatory training to Loan Servicing team members including any internal or regulatory process changes.

  • Performs self-testing to evaluate servicing activities in compliance with mortgage industry laws and regulations. Communicates and reports issues with Servicing management and monitors corrective action through resolution. Assists with communicating/training with departmental staff as regulatory and operational processes change.

  • Serves as systems liaison between servicing system vendor and Synovus Information Technology department. Performs special projects, testing or special reviews, as needed. Maintains awareness of regulatory and legislative developments, industry trends and related vendor system enhancements. Conducts User Acceptance Training (UAT) prior to any system related changes

  • Serves as the Mortgage Servicing point of contact for all external and internal audits to include audit communication and response. Serves as Departmental liaison to Synovus Mortgage Compliance department.

  • Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.

  • Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Synovus is an Equal Opportunity Employer supporting diversity in the workplace.

Minimum Education: Bachelor's degree in a related discipline OR an equivalent combination of education and experience.

Minimum Experience: Three years of experience in mortgage servicing operations including quality control processes, internal/external audits or compliance testing.

Required Knowledge, Skills, & Abilities:

  • Detailed knowledge of state and federal mortgage loan servicing regulations.

  • Detailed knowledge of Loan Servicing department policies and procedures.

  • Working knowledge in all areas of mortgage servicing

  • Ability to assess the compliance risk that identified issues may pose for Synovus Mortgage Mortgage Servicing.

  • Ability to prioritize and manage multiple priorities and projects and meet deadlines.

  • Analytical, problem solving and researching skills.

  • Strong written and verbal communication skills

  • Strong project management skills.

  • Proficiency using Microsoft Office software products and tools.

  • Demonstrated understanding and experience in change management related to compliance.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mortgage Loan Servicing Representative I Or II

Synovus Financial Corp.

Posted 2 days ago

VIEW JOBS 6/13/2021 12:00:00 AM 2021-09-11T00:00 Job Summary: Under general supervision, performs a variety of duties to ensure proper set up and servicing of mortgage loans. Responsibilities include administration of escrow accounts, adjustable rate loans, payment posting, payoff processing and accounting. Provides courteous and professional customer service to callers, answers questions, and researches and resolves problems. Job Duties and Responsibilities: * Reviews data and sets up loans moved to servicing via interface with Empower. Determines proper escrow payees for state, county and insurance carrier and sets up escrow lines accordingly. Runs escrow analysis to confirm financial data and verifies correct payment amounts, dates, and addresses. Enters data necessary to register loans in MERS (Mortgage Electronic Registration System). * Ensures new adjustable rate mortgage (ARM) loans are entered in the system with the correct rates, indexes, change dates, ceilings and floors. Reviews monthly change reports to ensure adjustments are accurate and notices are sent to borrower according to the terms of the note. Reviews weekly and monthly reports to confirm loans are analyzed in accordance with loan terms. * Ensures accurate administration of escrow accounts. Keys data and advances funds for payment of insurance and taxes. Reviews escrow analysis to ensure payment adjustments are within tolerance. Ensures accounts with expired or cancelled insurance are reviewed and, if required, coordinates with force place coverage vendor. Tracks non-escrow accounts for proper insurance coverage. Resolves customer issues related to escrow. * Receives mail and CheckFree payments and posts to accounts or returns as appropriate. Reviews rejected payments and payments in suspense to determine reason and corrections required to post. Identifies servicer for payments received on released loans and forwards accordingly. * Responds to internal and external calls and provides courteous and professional service to callers. Answers a variety of questions especially regarding escrow, payment posting, ARMs and payoff information. Strives to resolve most customer questions and issues during the call. * Prepares written payoff quotes as requested. Prepares release documentation, sends for recording per each state's statute., and mails paid documentation to borrower. * Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. * Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer supporting diversity in the workplace. Minimum Education: High school diploma or equivalent. Minimum Experience: One (1) year of job related experience Required Knowledge, Skills, & Abilities: * Working knowledge in one or more area of mortgage loan servicing * Good communication skills, especially verbal * Strong attention to detail and organization * Proficiency with Microsoft Office applications and ability to utilize mortgage-related software Synovus Financial Corp. Birmingham AL

Loan Servicing Compliance Analyst

Synovus Financial Corp.