Performs activities in support of mitigating regulatory risk and exposure brought on by the increasing regulatory changes and scrutiny involved with mortgage loan servicing. Ensures the servicing of mortgage loans by Synovus Mortgage is fully compliant with all changing legislation prior to internal and external audits. Serves as a liaison to the Synovus Mortgage Compliance department and acts as the primary contact for all servicing-related compliance issues and projects.
Job Duties and Responsibilities:
Ensures that Synovus Mortgage Loan Servicing maintains compliance with internal policy and regulatory requirements. Maintains the departmental policy and procedures manual. Provides regulatory training to Loan Servicing team members including any internal or regulatory process changes.
Performs self-testing to evaluate servicing activities in compliance with mortgage industry laws and regulations. Communicates and reports issues with Servicing management and monitors corrective action through resolution. Assists with communicating/training with departmental staff as regulatory and operational processes change.
Serves as systems liaison between servicing system vendor and Synovus Information Technology department. Performs special projects, testing or special reviews, as needed. Maintains awareness of regulatory and legislative developments, industry trends and related vendor system enhancements. Conducts User Acceptance Training (UAT) prior to any system related changes
Serves as the Mortgage Servicing point of contact for all external and internal audits to include audit communication and response. Serves as Departmental liaison to Synovus Mortgage Compliance department.
Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion.
Performs other related duties as required.
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Synovus is an Equal Opportunity Employer supporting diversity in the workplace.
Minimum Education: Bachelor's degree in a related discipline OR an equivalent combination of education and experience.
Minimum Experience: Three years of experience in mortgage servicing operations including quality control processes, internal/external audits or compliance testing.
Required Knowledge, Skills, & Abilities:
Detailed knowledge of state and federal mortgage loan servicing regulations.
Detailed knowledge of Loan Servicing department policies and procedures.
Working knowledge in all areas of mortgage servicing
Ability to assess the compliance risk that identified issues may pose for Synovus Mortgage Mortgage Servicing.
Ability to prioritize and manage multiple priorities and projects and meet deadlines.
Analytical, problem solving and researching skills.
Strong written and verbal communication skills
Strong project management skills.
Proficiency using Microsoft Office software products and tools.
Demonstrated understanding and experience in change management related to compliance.
Synovus Financial Corp.