Great Western Bank Sioux Falls , SD 57101
General Description and Essential Functions
The Loan Servicer II is expected to have a good working knowledge of loan functions and be able to support the bank's needs as it relates to the servicing of loan files. They are responsible for handling somewhat complex transactions, including downgrades and charge-off processing that both require the ability to understand downstream impacts to the loan servicing system.
Complete complex banking transactions including processing shadow/non-accrual/charge offs as requested by credit.
Assist with regular and routine loan operation functions including posting of loan transactions, loan file maintenance, new loan onboarding and credit reporting maintenance.
Update monthly and daily reports and worksheets within set deadlines.
Assist in implementing processes to ensure maximum efficiency and accuracy of boarding all types of loans onto the core loan servicing system.
Act as a resource for internal customers by providing quality customer service. This includes responding to internal customer inquiries, troubleshooting and resolving issues, follow-up both by telephone and email, and both internal and external service events.
Possess the ability to understand and process multiple types of inquiries in a professional, fast-paced, and high volume environment.
Assist in identifying process improvement opportunities and lead efforts with cross functional teams to improve processes throughout the department.
Cross-train and learn other functions within the department as needed.
High school diploma or equivalent required, bachelor's degree preferred.
1-3 years of banking experience preferred.
Basic computer skills with good working knowledge of Microsoft Office and internet.
Accurate data entry/transaction processing.
Excellent written and verbal communication skills.
Flexibility to adapt and work in a fast-paced and changing environment.
Perform other job-related duties or special projects as assigned.