Loan Quality Control Specialist II

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position may be located at our Billings, MT, Sioux Falls, SD and Spokane, WA branch.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.

• Child Care Assistance Program for eligible dependent(s).

• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.

• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY

The Loan Quality Control Specialist II is responsible for performing a review of loan data as a result of loan servicing functions ensuring accuracy, adherence to established policies and procedures and to ensure all internal and external compliance, regulatory and audit requirements are met.

This position supports the servicing of Consumer, Commercial, and Specialty Lending for First Interstate Bank.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.

Performs reviews to ensure all applicable lending compliance regulations are adhered to, up to and including:

• HMDA, CRA, REG Z, Fair Housing, ECOA, and applicable state laws, lending and banking regulations

• Performs file review to ensure Loan Operation Associates are performing tasks in an accurate and quality fashion, including a predetermined quantity performance level for all servicing activities performed by Loan Servicing such as:

• Loan Boarding review

• Loan Codes review

• Loan imaging review

• Loan authorization review

• Loan File review

• Loan Monetary and Non-Monetary Maintenance review

• Loan Funding review

• Escrow and Insurance Tracking review

• Loan Collateral review

Assists internal First Interstate Bank Loan Servicing associates with the understanding of identified errors and resolution to prevent future occurrences.

Participates in internal and external training to maintain knowledge of Bank products; attend Loan Servicing departmental meetings and keep abreast of all credit policies, procedures and system changes.

Actively ensures compliance with the Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.

Actively participates in any required corporate and business line training in these areas.

Understands and follows internal suspicious activity referral requirements and processes, as required for this position.

Recommends improvements and provides input to process improvements, policies, procedures and technological changes/updates as needed to ensure an effective operating environment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School diploma or general education degree (GED) required; Bachelor's degree (BA/BS) from a four-year College or University preferred; three (3) years' work experience in a financial institution within loan processing or call center, with knowledge in consumer and commercial lending and loans and applicable loan documents, preferred. Experience in quality control work preferred. Understanding of loan accounting systems; loan payment types and processing and ability to research and resolve accounting errors preferred.

OTHER SKILLS & ABILITIES

Advanced personal computer skills with demonstrated knowledge of Microsoft EXCEL, WORD, and e- mail; self-starter and works with minimal direction; strong verbal and written communication skills;

Interpersonal skills and team orientation; Ability to meet deadlines; ability to appropriately escalate issues requiring problem solving and decision making.

LANGUAGE SKILLS

Ability to read, analyze, and interpret technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from managers, peers, or other business partners.

MATHEMATICAL SKILLS

Ability to work with basic mathematical concepts. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percent

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Demonstrates critical thinking tendencies to address problems decisively and to propose sustainable solutions. Accepts shared ownership and accountability for results.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee may lift and/or move up to 25 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours of operation may be adjusted from time to time to maximize recovery efforts.

The noise level in the work environment is usually moderate.

COMPENSATION & BENEFITS

We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.97 to $31.38 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.

If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.