Loan Processor

Description

Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank!

About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

Why Join Us:

Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.

Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.

Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.

Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.

Key Responsibilities:

Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".

Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.

Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.

Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.

What We Offer:

• A fulfilling and rewarding career with opportunities for growth and development.

• Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more!

• The chance to be part of a bank that believes in bringing out the best in its talent.

Requirements

Summary/Objectives

The Loan Processor is responsible for providing support to the Underwriter with individual loan files. This position will work on first and second mortgage loan files with the opportunity to learn the full spectrum of loan products available at Pathfinder Bank. The Loan Processor will calculate income in order to determine if a loan file is ready to be submitted to the Underwriter. This position will need to project a positive bank image in all customer contact. Loan Processor will ensure compliance with all consumer regulations related to the job function and adhere to regulatory changes, compliance issues, and bank policy and procedures.

Essential Functions

• Review new loan files to ensure that application is complete prior to submitting for underwriting.

• Prepare commitment letter within twenty-four hours after receipt of loan decision. .

• Order the appraisal within twenty-four hours after receipt of a loan file and review when completed.

• Monitor loan file for commitment conditions and review/signoff once received.

• Manage and support the pipeline and provide status updates to the Loan Officers.

• Calculation of income from documentation in file, review file during processing for accuracy and completion, and act as liaison for Loan Officers, realtors, borrowers and underwriter.

Competencies

• Customer Service Expertise

• Basic Computer Skills

• Communication

• Customer Focus

• Creative Thinking

• Professionalism

• Business Fundamentals

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

Required Education, Experience and Qualifications

• High School Diploma or equivalent

• Excellent customer service skills

• Ability to think critically, problem solve and effectively manage time.

• Ability to effectively listen and respond to customers (both internal and external)

• Intermediate computer skills

• Strong oral and written communication skills

• Basic math skills

• Ability to work independently in a fast paced environment under minimal supervision

• Strong time management and organizational skills.

• Ability to pay attention to detail and quality of work