At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Processing Associate within PNC's Mortgage Operations organization, you will be based in Pittsburgh, PA, Jacksonville, FL or Downers Grove, IL.
Processes, analyzes and verifies submitted individual credit and income documents to ensure residential loan applications are complete.
Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately.
Manages the review and processing of residential loan information, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.
Verifies all required borrower documents are collected and acceptable under the firm's policies and procedures; ensures these documents have been received.
Provides responses and documentation for inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Accuracy and Attention to Detail
Decision Making and Critical Thinking
Flexibility and Adaptability
Managing Multiple Priorities
Problem Management Process
Products and Services
Additional Job Description
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at firstname.lastname@example.org.
The Human Resources Service Center hours of operation are Monday
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.