Loan Processing Associate

PNC Financial Services Group, Inc. Downers Grove , IL 60515

Posted 2 months ago

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Processing Associate within PNC's Mortgage Operations organization, you will be based in Pittsburgh, PA, Jacksonville, FL or Downers Grove, IL.

Job Description

  • Processes, analyzes and verifies submitted individual credit and income documents to ensure residential loan applications are complete.

  • Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents, or other action items to complete transactions. Identifies and may address exceptions; escalates appropriately.

  • Manages the review and processing of residential loan information, including loan applications and credit documents. Prepares and forwards documents to appropriate parties.

  • Verifies all required borrower documents are collected and acceptable under the firm's policies and procedures; ensures these documents have been received.

  • Provides responses and documentation for inquiries and ad hoc requests. Completes research. Provides feedback on workflow and work received.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

  • Customer Focused
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk
  • Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Accuracy and Attention to Detail

  • Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.

Decision Making and Critical Thinking

  • Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications

  • Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Flexibility and Adaptability

  • Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed.

Influencing

  • Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Managing Multiple Priorities

  • Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Operational Functions

  • Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations.

Problem Management Process

  • Knowledge of and ability to bring a reported problem to successful resolution.

Products and Services

  • Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.

Work Experience


Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically <1 year="" of="" related="" experience.="" in="" lieu="" of="" a="" degree,="" a="" comparable="" combination="" of="" education="" and="" experience="" (including="" military="" service)="" may="" be="">

Education

No Degree

Additional Job Description

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday

  • Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Loan Processing Analyst Sr (Lo)

PNC Financial Services Group, Inc.

Posted 4 weeks ago

VIEW JOBS 5/19/2021 12:00:00 AM 2021-08-17T00:00 Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Loan Processing Analyst Sr (LO) within PNC's COO organization, you will be based in Jacksonville, FL, Pittsburgh, PA or Downers Grove, IL and various other locations. Job Description * Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. Responsible for specialty segments or programs. * Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. * Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties. * Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received. * Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends and coaches team members on best practices. May participate in projects and initiatives. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: * Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. * Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Competencies Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy. Decision Making and Critical Thinking - Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions. Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Flexibility and Adaptability - Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed. Influencing - Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. Operational Functions - Knowledge of major functional processes and associated operating requirements; ability to apply this knowledge appropriately to diverse situations. Problem Management Process - Knowledge of and ability to bring a reported problem to successful resolution. Products and Services - Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations. Work Experience Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered. Education Associates Additional Job Description Benefits PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com &gt; New to PNC. Disability Accommodations Statement: The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com. The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity (EEO): PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices. ArrayArrayAs a Loan Processing Analyst Sr (LO) within PNC's COO organization, you will be based in Jacksonville, FL, Pittsburgh, PA or Downers Grove, IL and various other locations. Processes, analyzes and verifies submitted individual credit and income documents to ensure that varied and complex residential loan applications are complete. Responsible for specialty segments or programs. Manages customer experience throughout the origination process. Ensures compliance with established policies and procedures. Partners with internal and/or external partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. Manages the review and processing of residential loan information of varying complexity, including loan applications and credit documents. Prepares and forwards documents to appropriate parties. Verifies all required borrower documents are collected and acceptable under the company's policies and procedures. Ensures these documents have been received. Provides responses and documentation for inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Recommends and coaches team members on best practices. May participate in projects and initiatives. Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation. effective communication, loan processing, ability to adapt, communication, policies and procedures, effective communications, tactics, customer experience, problem management, assessing, operational, flexibility, communications, attention to detail, enterprise risk management framework, decision making, product knowledge, managing multiple priorities, research, Operations Analyst, Deposit Operations Specialist, Senior Operations Analyst, Production Analyst, Reporting Analyst, Access Control Analyst, Export Operations Specialist, Collection Manager, Applications Support Analyst, EDP Analyst PNC Financial Services Group, Inc. Downers Grove IL

Loan Processing Associate

PNC Financial Services Group, Inc.