The Loan Origination System (LOS) Administrator is responsible for configuration and customization of the company's LOS. Works closely with management to evaluate business process, data integrity, and compliance issues as they relate to the loan origination systems. Works with technical and functional teams to solicit needs, determines feasibility and implements configuration changes. Follows a structure for detailed governance and documents change management protocols, UAT, and testing.
Maintains a working knowledge of all end-user functional roles and responsibilities as they relate to LOS usage. Maintains business rules for data entry, workflow progression and regulatory compliance as specified in change requests submitted by the business stakeholders.
Supports and monitors all RE systems performance leading to enhanced productivity and adherence to compliance regulations.
Designs, configures and resolves system related business problems; meets user requirements and streamlines system workflows.
Provides technical expertise to support the development of processes and workflows in the use of Encompass360, responsible for analysis, planning, testing, and implementation of projects and tasks.
Serves as a liaison between technical groups and stakeholders to coordinate the system's installation and ensure technical compatibility and satisfaction.
Participates in the design of test cases, testing effort estimations, test management and execution of UAT.
Coordinates system mapping between LOS and outside vendors. Works with IT, Digital Channels, Accounting and all appropriate departments to ensure smooth and accurate exports between LOS, Servicing vendor, Sales Tracking, Core Banking system and others.
Serves as an escalation point for LOS related support issues from the Business Analysis team, which provides second level support.
Coordinates with LFCU's Compliance Department to ensure LOS transactions are in compliance with all NCUA rules and regulations, secondary market standards, and to various federal real estate lending laws. Designs and documents release plans for deploying approved change requests and enhancements to system functionality. Assists in the revision and/or design of forms and products to ensure compliance.
Performs system analysis and simulation testing to determine potential impact of deploying proposed system changes. Implements configuration changes and customizations as required by the business.
Manages integration of 3rd party vendors and services within the LOS environment, and coordinates with the Company's vendor management resources.
Assists in documenting and submitting functional and technical specifications, change requests, test plans, and training documentation of IT Governance review and approval. Maintains the LOS loan document generation library, including building custom documents as needed and maintaining eFolder settings.
Collaborates with operations managers and leaders as the Subject Matter Expert on best practices and methods to achieve business objectives using the chosen LOS. Regularly reviews LOS vendor's published system administration guidelines and best practices and applies them to optimize system performance.
Keeps management and end-users apprised of any LOS-related issues, events, or anomalies that may affect system performance or availability.
Collaborates with internal or external business analysts and/or developers and consultants regarding custom application development.
Consults with and assists management in improving the effectiveness and efficiency of automated programs and internal controls.
Provides continuous feedback to management in the form of reports, charts and statistics as requested. Prepares daily, weekly, monthly, and year-to-date reports and graphs as requested by management.
Monitors interfaces to integrated systems ensuring that all systems are operating as designed.
Coordinates system/procedure changes with Training Department.
QUALIFICATIONS (Education, Experience, Knowledge, Skills & Ability):
Three or more years of experience with Loan Origination system management and administration
Experience with implementing change management protocols and formal UAT test scripts Must have knowledge of writing business rules in LOS environment
Experience with programming skills, SQL queries and conceptual database design preferred
Advanced MS Excel functions like formulas, pivot tables, and macros
Experience with other reporting tools such as Tableau are a plus
Working knowledge of the mortgage industry and loan origination life cycle
Thorough understanding of related regulations and demonstrated project management skills
Certified Encompass administrator a plus
Bachelor's degree preferred
Must also demonstrate conduct consistent with our Corporate Values:
Practice open Communication with all levels;
Be Accountable by taking ownership of customer issues and responsibility for one's actions;
Foster Teamwork by cooperating and collaborating with other employees;
Seek ways to make the workplace Fun for oneself & others;
Conduct oneself with Integrity by being honest, trustworthy and ethical in all work activities and interactions;
Work with a Service Orientation by having a genuine concern for the needs of one's customers and by being friendly, professional and following through on commitments; and
Demonstrate Humility in all interactions and remember to leave one's ego at the door when one arrives to work.
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.