Loan Operations Specialist I

Basic Qualifications:

1.High school diploma or equivalent

2.1 year experience with computer skills, including Microsoft Word and Excel

3.Ability to work extended hours as needed

Job Purpose and Scope:

To perform a variety of daily back office loan functions. This includes assisting new and existing branch locations with performing daily transactions, maintenances and other responsibilities in a professional and accurate manner according to policy and procedures.

Essential Job Functions:

• General loan file maintenance, coupon requests and code changes

• Book Secondary Market, New Start, CRA and Personal Loans

• Set up payments via ACH and check by phone

• Process requests for charge offs, repossessions and late fee waivers

• Process loan loss/bankruptcy payments

• Loan payoff quotes

• Post incoming wires

• File and/or scan documents

• Support Loan Officers, Loan Assistance and other front line staff

• Post loan payments by mail

• Process credit verification requests

• Process returned mail

• Process returned checks

• Review all work from previous day for accuracy

• Maintain good punctuality and attendance at work

Marginal Duties:

1.Other duties as assigned.

Knowledge, Skills & Abilities:

• Computer skills including Microsoft Office Suite

• Ability to handle confidential information professionally

• Ability to learn and perform in a fast paced environment

• Ability to calculate figures such as percentages, fractions and interest

• Ability to multi task and adapt to change

• Ability to work without close supervision

• Excellent internal and external customer service skills

• Good written and verbal communication skills

• Ability to work well under pressure and with deadlines

• Ability to adapt to repeated interruptions

• Ability to work well with others in a team environment

• Ability to respond to requests and demands professionally and promptly

• Ability to learn and follow Bank policies and procedures

• High attention to detail with exceptional organizational and time management skills

Equipment Used in Job Performance/Working Environment:

• Computer

• Telephone

• Scanner

• 10-Key Calculator

• Multi-Function Device

• Facsimile Machine

• Moderate noise level

Major Job Demands (Physical/Mental):

• Knowing and following bank policies and procedures

• Decision-making

• Problem-solving

• Ability to adapt to repeated interruptions

• Ability to work under deadlines

• Ability to work overtime