Columbia Banking System, Inc. Wilsonville , OR 97070
This position is responsible for supervising team responsible for various servicing and support functions related to loans. Primary responsibilities of the unit include loan accounting and reconciliation; payment processing; account maintenance; hazard insurance tracking; collateral tracking and collateral release in accordance with Columbia Bank loan policy and procedure; providing exemplary customer service and support to all branches and lending units.
Facilitate proper completion of loan support tasks within required time frames by working closely with Loan Support staff. Assess and distribute daily workload and assist when necessary to meet deadlines and minimize overtime, coordinating workflow to ensure a high level of customer service
Develop, review, recommend and implement loan support process improvements, procedures and technology to ensure efficiency in daily support operations
Ensure financial controls of loan system and staff by performing monthly reconciliation of all Loan Operations and Loan Servicing general ledger accounts, as well as daily balancing of specific accounts and loan control
Professionally communicate and provide assistance to lending and retail personnel by investigating and resolving complex operations problems and answering inquiries
Oversee the safekeeping of all loan/line documents, collateral documents and files; including the review and sign off on all paid collateral documents on behalf of the Bank
Monitor and manage the level of service provided to lending units, reporting to management on the results achieved monthly and taking corrective action when acceptable levels are not achieved. Compile statistics and prepare management reports related to the quantity and quality of work completed by the loan support unit
Assist in the assessment of proposals to contract with various third party vendors and provide input pertaining to the purchase of those services
Supervise assigned personnel by providing ongoing training and coaching; ensuring that the team is adequately staffed with qualified, well trained employees; model professional image and demeanor. Make recommendations to management concerning employment, performance reviews, promotions and terminations; identify and resolve routine personnel issues
Interact with Federal Bank Examiners, external audit firms, internal auditors, and various other agencies to provide assistance with research and inquiries
Maintain a thorough knowledge of commercial, consumer and residential loan processing systems working closely with loan system liaison to identify and resolve issues
Assume additional responsibilities as requested
All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.
MINIMUM JOB REQUIREMENTS
High School diploma or GED equivalent
Fluency in the English language
Solid functional knowledge of commercial and consumer loan servicing requirements, state and federal regulations, and bank policies and procedures
Embodiment of Columbia Bank's philosophy and core behaviors
Embodiment of Columbia Bank's spirit of customer service, professionalism, integrity, respect, contribution to the community and fun
Outstanding customer service skills characterized by a friendly and outgoing personality and desire to meet and exceed customer expectations for service and support
Ability to think critically and provide quick, appropriate solutions for customers
Ability to work effectively in a fast-paced and high volume environment while maintaining a high energy and enthusiastic approach to a broad range of customer needs
Ability to maintain a professional demeanor and appearance at all times that ensures appropriate and professional behavior and communication with customers and staff
Demonstrated effective time management skills are necessary along with the ability to multitask and consistently follow up in a timely and effective manner
Ability to be flexible and able to adapt quickly to change priorities and tasks
Ability to lead, empower, coach and mentor staff to their fullest potential
Must be a self-motivated and enthusiastic individual
Ability to create general correspondence and communicate effectively in verbal and written formats
Ability to work effectively as part of a team with an emphasis on coaching and mentoring staff
Solid knowledge of Microsoft Office products, math and computation skills
Ability to develop and maintain working knowledge of Columbia Bank policies, procedures, and systems
OUR CORE BEHAVIORS
Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
Influence. Be an active player in participating, building and contributing to service.
Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
Communication. Keep others informed and up-to-date. Actively listen and learn from each other.
Have a sense of community. We firmly believe that we're only as strong as the communities we serve. Your involvement is an important part of who we are.
PHYSICAL AND MENTAL REQUIREMENTS
Ability to sit at a computer monitor for extended periods of time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs
Ability to effectively discern information and formulate appropriate action
Ability to reach, squat, bend, and manually manipulate standard office equipment