Follows up on leads to meets production and customer satisfaction targets. Ensures timely and responsive customer contact, needs based selling techniques and by adhering to all applicable guidelines.
Conducts interviews with prospective borrowers to analyze financial and credit data, determine financing objectives and advises customer on product/pricing/process. Recommends and outlines terms of loan and informs and educates prospective borrowers of loan commitments. Gathers all required information and follows loan from application to closing, ensuring continued communication with the customer throughout the process.
Participates in business related development opportunities, community and bank events to develop relationships and generate new business outside of the branch network including centers of influence, realtors, CPA's,attorneys. Meets or exceeds individual goals as well as cross sells retail products to deepen customer relationship based on clients needs.
Ensures exceptional customer service by maintaining thorough knowledge of all lending programs, policies, procedures and regulatory requirements such as TRID, ECOA, HMDA, CRA, Reg Z., FCRA, etc. Obtains and keeps current, all required licenses such as NMLS, SAFE Act, etc.
Ensures proper documentation and tracking of loan information using Loan Tracking system, CRM system and other reporting tools. Provides weekly/monthly/annual data to management, as required.
Investors Bancorp, Inc.