Primarily responsible for administrative and sales support to one or more Sr. Loan Officers whose primary responsibility is to originate first mortgages for Investors Home Mortgage.
Mortgage Loan Compliance & Guidelines
Understands lending laws and regulations and IHM's lending policies and guidelines.
Examples include, but not limited to: Understanding and complying with all lending laws and regulations such as TRID, ECOA, TILA, FCRA, HMDA, BSA/AML, etc.;
Completing all responsibilities within lending guidelines; and Communicating with customers about lending regulations and guidelines.
Mortgage Loan Officer Pipeline Management
Under the direction of the Loan Officer, reviews, maintains and works the Loan Officer Pipeline.
Examples include, but not limited to: Reviewing the pipeline for inaccurate information; Updating the pipeline as needed; and Working the pipeline to identify tasks to be completed on the application
Assisting with the Mortgage Loan Life Cycle
Continues to stay on top of applications through the loan life cycle, assisting both the customer and the IHM team as needed.
Examples include, but not limited to: Ordering appraisals; Locking a loan; Completing a Change of Circumstance; and Assisting with gathering information necessary for disclosures, processing and closing as needed.
Demonstrating Exceptional Customers Service Skills
Goes the extra mile to ensure that the Company's customers are comfortable, knowledgeable and being given the best products and services to match and meet their needs.
Examples include, but not limited to: Proactively solicit information from customers about their personal financial and banking needs; Reach out to customers even when there is not an upcoming sale; Follow up on customer communication
Building a Strong Network through Relationship Management
Effectively builds ongoing relationships with multiple contacts including, customers, employees, peers and superiors to create a professional network through proactive communication
Examples include, but not limited to: Proactively meeting people who could bring meaning or value to his/her network; Leveraging existing contacts to meet new contacts; and Maximizing relationships in his/her network.
Investors Bancorp, Inc.