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The role of the Loan Modification, Senior Associate is to ensure that Service Transfers are completed timely and that all reporting requirements are satisfied with MHA. In addition, this role provides execution, oversight and validation for manual letters, document ingestion and other reporting functions.The purpose of this position is to ensure that any workouts initiated with the prior servicer are identified and completed within 30 days of acquisition/borrower initiated review.
Roles & Responsibilities
Execute Service Transfer process for both inbound and outbound loans that Mr. Cooper acquires and sells.
Assemble and process loan level data from Sharepoint site to determine HAMP eligibility and status.
Assist with all HAMP reporting cycles and associated research.
Complete Deal Set-Up process utilizing IR2, the HAMP Reporting Tool.
Draft AAA agreements and ensure timely execution by all parties including Mr. Cooper Management Exceptions.
Validate and provide concurrence status for inbound/outbound service transfers.
Interface with MHA and other external leadership to ensure accuracy of reporting.
Performing research for prior servicer documents in Remedy, Filenet, and servicer specific portals.
Examine escalated accounts for accuracy and oversee completion.
Work closely with customer relations, litigation, mod fulfillment, loss mitigation, collateral and underwriting departments to ensure accuracy on all high priority escalations.
Assist team with internal and external company audits as needed.
Responsible for a daily queue in Microsoft Excel and SharePoint.
Graduation from a 4-year college or university with major course work in a related discipline is preferred. A high school diploma or state accepted equivalency is required.
Minimum of 2 years of prior customer service, underwriting, collections or loss mitigation related experience required.
Intermediate to advanced computer and software skills necessary for job function
Microsoft Access, SharePoint, and Excel
Exposure to mortgage-specific software, such as LSAMS and/or Remedy
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United States of America
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