Loan Imaging And Configuration Supervisor

HTLF is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

HTLF is a diversified financial services company headquartered in Denver, Colorado. We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength - giving local decision-making the opportunity and insights to focus on customers and growth.

Relationships have been the core of our company since its founding in 1981. We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.

What's different about a career at HTLF? We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets.

We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities. We're dedicated to making HTLF the best place to work - where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.

The Loan Imaging and Configuration Supervisor's responsibilities are to provide leadership and work with the Loan Imaging team. The Loan Imaging and Configuration Supervisor must ensure all work is completed within established SLAs by managing workload and addressing troubleshooting issues and requests. In addition, the Loan Imaging Configuration Supervisor will be the primary point of contact for Division Bank requests and issue resolution and will coordinate and/or conduct Division Bank site visits.

Responsibilities:

Imaging Team Supervisor Responsibilities:

1.Monitors customer service quality levels to ensure prompt, efficient service.

2.Develops key performance indicators and SLAs for the team.

3.Serves as the escalation point for imaging and configuration issues for Member Banks and team.

4.Develops and delivers imaging user training for loan operations employees and division bank personnel.

5.Recommends and leads the implementation of imaging - related projects related to process improvements and technology.

6.Ensures and maintains user procedural manuals are up-to-date for all processes and procedures.

7.Approves and processes/denies requests for waivers on tracked document requirements.

8.Oversees upgrades and testing of the imaging systems.

9.Conducts random sampling reviews of configuration, imaging ticket maintenance, and queue to ensure work is being completed accurately and according to procedures.

Division Bank Responsibilities:

10.Manages and tracks Division Bank issues, project dashboards, and the gathering of feedback.

11.Works in collaboration with the Loan Operations Management Team and Division Banks in coordinating and completing projects based on division bank feedback and site visits.

12.Manages Monthly Loan Ops Call and Annual Loan Ops Conference by creating agendas, coordinating planning and gathering feedback to disburse to team members.

13.Conducts on-site process reviews and works with bank personnel to ensure all loan processes and procedures are being followed through the entire life of the loan.

14.Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Secondary & Nonessential Responsibilities:

1.Performs other duties as assigned.

Supervisory Responsibilities:

1.Directly supervises the Loan Imaging Specialists

2.Works with HTLF recruitment team to hire the most qualified and talented individuals to fill open positions.

3.Provides information and on-going feedback to department staff regarding expectations and performance.

4.Addresses and resolves all performance concerns and issues in a timely manner.

5.Works with department staff on individual professional development.

6.Prepares and conducts annual performance reviews. Completes and submits all forms associated with the review process to the department according to the review process deadline

Requirements:

1 Bachelor's Degree in Finance, Accounting or Business-related field

2.5-7 years' experience in Loan Operations.

3.1-3 years' supervisory experience preferred.

4.Must possess a comprehensive knowledge of Consumer, Commercial and Ag loan structure and be able to identify the documentation requirements to complete the loan file, as required for the structure of the loan.

a. Extensive knowledge of required entity documentation for various business entities. (Corporations, LLC's, Partnerships, etc.)

b. Comprehensive knowledge of proper collateral documentation needed to obtain and perfect all types of collateral.

c. Excellent understanding of government and specialty lending programs, as well as participated loans.

5.Strong problem solving and high attention to detail

6.Ability to work efficiently in a fast-paced environment.

7.Excellent verbal and written communication skills

8.Comprehensive knowledge of OnBase/Info Access

9.Proficient computer skills, including Windows, Excel, Word, and Outlook

Scheduled Weekly Hours:

40

Time Type:

Full time

The targeted salary for this role is:

$78,734.00 - $102,354.00

You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off. Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate.