A Loan Customer Service Coordinator II performs all processes related to the servicing of commercial and multifamily real estate portfolio, including but not limited to customer requests and inquires, payoff information requests, adjustable rate changes, address changes, computer system file maintenance, etc
Reviews daily Critical File Maintenance Reports to identify critical file maintenance items and obtains supporting documentation from whomever preformed maintenance. Reviews core system reports and accurately prepares satisfaction / refinance, pending satisfaction reports on a weekly / monthly basis for senior management.
Identifies and tracks all incoming payoff wires and ensures monies are processed accordingly. Reviews, updates and maintains daily record of new rate index published by WSJ, Federal Reserve, FHLB, NY Times and other publications as required. Reviews department reports and performs appropriate functions dictated by report review.
Assists Loan Recovery Unit with calculation of Forbearance, Foreclosure and payoff figures to facilitate foreclosure & litigation process. Reviews and prepares assumption payoff figures and coordinates with bank attorneys and Lending Dept. to ensure assumption process is updated in core system in a timely manner. Tracks and coordinates with bank attorney to ensure all satisfaction packages are prepared and sent to the borrower after the loan is paid off.
Coordinates with Post-closing dept. and bank attorney to answer court subpoenas on active/satisfied loans. Researches open liens upon request and coordinates with attorney, borrower or Title Company to prepare satisfaction document to resolve outstanding item, including Satisfaction of Mortgage, Termination of Assignment of Lease and Rent, UCC Termination, etc. Maintains, updates and prepares daily ad hoc department loan reports.
Performs special projects, and additional duties and responsibilities as required. Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent. Associate's Degree preferred. Minimum three years of commercial loan servicing customer service experience.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of core systems and loan servicing functions General industry knowledge of commercial and/or multi-family lending. Computer literate with proficiency in the use of Microsoft Word and Excel.
Excellent mathematical skills.
Excellent verbal and written communication skills.
Excellent organizational skills.
Excellent customer service skills. Demonstrates strong competency in all functions of Loan Coordinator I. Ability to handle multiple tasks and meet deadlines.
Ability to perform required daily task with minimal supervision. Knowledge of Microsoft Excel and Word.
NEW YORK COMMUNITY BANK.
Based in Westbury, NY, New York Community Bank is a New York State-chartered savings bank serving customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. New York Community Bank serves customers through over 200 branches featuring a divisional structure:
Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.
To learn more about the NYCB Family of Banks visit us at www.MyNYCB.com .
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NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.
This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, promotion and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.
New York Community Bancorp, Inc.