The Loan Collector will focus on non-performing or delinquent loan accounts and specialize in the recovery processes established by Unity Bank. The collector is responsible for the administration of delinquency and other reports to senior management. The collector will have heavy interaction with internal and external customers on a daily basis.
Prepare loan files for submission to outside counsel
Create and Review the 10 day past due report for distribution to senior management and loan officers
Process delinquent loan payments
Issue Demand & Default Notices
Review of Loancare delinquencies
Recommend loans for Non-Accrual status
Prepare charge off and non-accrual forms for review and approval by Senior Management
Prepare and maintain delinquent taxes report for all properties
Follow up with customers and loan officers for delinquent taxes, including letters and phone calls
Resolve loans with non-monetary defaults (i.e. tax, insurance and documentation)
Review files with tax liens and insurance discrepancies or other issues
Generate and send follow up letters for taxes, insurance and financial documentation
Site visits (may require some local travel)
Prepare loan modifications and forbearance agreements as necessary
General knowledge of SBA SOP's
Generate financial ratios to evaluate customers' financial status and ability to repay loans.
Process servicing requests, e.g. release or subordination of collateral, for existing loan customers.
Analyze credit data and financial statements to determine the degree of risk involved in modifying loans.
eOscar Research and review all requests from borrowers regarding credit bureau inaccuracies. Update Silverlake and eOscar when corrections are necessary. Correspond with borrowers in reference to their requests.
Other loan operation tasks such as email monitoring, fielding phone calls, supporting other roles and taking on additional responsibilities
Job Requirements and Qualifications
Education and Experience
High School diploma required
Some banking-related college courses preferred
3 to 5 years collection experience
Knowledge, Skills, and Abilities
Knowledge of LoanCare and Fiserv systems.
Excellent computer skills in a Microsoft Windows environment including proficiency in Word and Excel.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and area. Ability to apply concepts of basic algebra.
Ability to read, analyze, and interpret legal documents, governmental regulations, and professional publications.
Ability to effectively present information and respond to inquiries from senior management, attorneys, vendors, government agents, and the general public.
Ability to write reports and business correspondence.
Ability to speak and write effectively to convey information in a clear and concise manner and as appropriate for the needs of the audience.
Ability to apply common sense understanding to carry out written and oral instructions. Ability to deal with problems involving several concrete variables in standardized situations.
Ability to work independently with little supervision.
Ability to work under deadlines
Ability to engage in conversation with customers over the phone
Ability to work independently and within a team environment
Ability to maintain professional demeanor under stressful situations
Ability to sit up to 75% of workday.
Ability to stand up to 10% of workweek.
Ability to use hands to grasp, handle or feel.
Ability to use computer keyboard and system to enter data and process information.
Ability to talk, hear, and see.
Ability to use telephone to communicate with others.
Ability to lift up to 10 pound files up to 2/3 of day.
Ability to use office equipment such as teller scanner, personal computer, telephone, Blackberry, copier, fax machine, adding machine, etc.
Moderate sound as in business office with office machines, computers, and people traffic.
Open floor work environment.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, sexual orientation, gender identity, national origin, protected veteran status or disability.
This job description is not an employment agreement or contract, implied or otherwise. Unity Bank maintains "at will" employment.
This document describes the position currently available. It is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it. Unity Bank reserves the right to modify duties or job descriptions at any time. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.
Unity Bank is committed to the principles of equal employment opportunity and prohibits discrimination in hiring, promotion and terms and conditions of employment on the basis of race, creed, color, national origin/nationality, ancestry, religion/religious practices or observances, age, sex, gender identity or expression, affectional or sexual orientation, marital status, civil union status, domestic partnership status, disability or perceived disability, atypical hereditary cellular or blood trait, genetic information, and status as a veteran or disabled veteran of, or liability for service in, the Armed Forces of the United States.
Unity Bank commits to making reasonable accommodation to the known physical or mental limitations of qualified individuals with disabilities and qualified disabled veterans provided the individual is able to perform the essential functions of the job, unless such accommodation would impose an undue hardship upon Unity Bank. A qualified employee or job applicant with a disability may request a reasonable accommodation by contacting Unity Bank's human resources department.