Loan Closer/Processor 1/2 Flex (Pcn 089078)

This on-site position is located in our Juneau Headquarters Office, in the State Office Building, in beautiful downtown Juneau, Alaska.  This position is not eligible for telework.

The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan Closer/Processor 1/2 Flex (PCN 08-9078).

What is a "Flex"?  A "Flex" position offers the opportunity to advance from a Loan Closer/Processor 1 to a Loan Closer/Processor 2 upon successful completion of your training and probationary period. Typically, such promotions require applying for a new position in a different department or division.

However, in this role, you can achieve career growth without needing to apply elsewhere. We are committed to your success and professional development within our team.

Our division is dedicated to providing exceptional customer service to the residents of Alaska. We seek individuals who are passionate about making a positive impact in the lives of those we serve.

If this sounds like you, we encourage you to apply. We would be delighted to welcome you as a valuable member of our team.

Are you currently in banking?  Do you have any office administrative experience?  We believe this is the exciting new career path just for you!

We train our loan closers to become experts on all commercial loan transactions that could lead to other advancement opportunities.

This is a crucial position in our Documents section, ensuring loan terms and agreements, interest rates, closing costs, are correct and ensuring transparency and accuracy. Throughout the process, the loan closer provides exceptional customer service, addressing the borrower inquiries with patience and expertise and guides them through the entire closing process.

This individual will be a key contributor to the efficient and effective operation of our closing functions and will conduct the State's closing business with professionalism, integrity, accountability, and a spirit of continuous improvement. Your role directly impacts borrowers' lives and contributes to not only their success but our organization's success as well!

Ready to embark on this thrilling journey? Apply now and let's create financial magic together!  

Our organization, mission and culture: The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.

The Investments team values a work-life balance, the team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. You will be part of a team that promotes economic development and works closely with small businesses and commercial fishermen throughout the State of Alaska.

Our dynamic team is seeking talented individuals like you to join us!

Joining our team allows you to become part of a close-knit community where support, mentorship, and camaraderie abound including potential advancement within the division. Taking this position will enable you to build a solid core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential.

The working environment you can expect:

As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau.  You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel.

The 9th floor has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops. Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.

Who we are looking for:

To be successful in this position a candidate will need the following core competencies:

• Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.

• Attention to Detail: Is thorough when performing work and conscientious about attending to detail

• Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

To be successful in this position you should know the following:

• Utilize proprietary software for all loan programs administered.  Utilization includes entering data and customer correspondence, reviewing and analyzing existing borrower information.

Minimum Qualification for the Loan Closer/Processor 1:

High School diploma or the equivalent

AND

Six months of experience performing a variety of office clerical assignments of average difficulty.

Substitution:

Completion of post secondary course work from an accredited institution will substitute for the required experience. (3 semester or 4 quarter hours of college course work is equivalent to 1 month. 150 of class room hours of vocational technical education is equivalent to 1 month of experience)

Special Note:

High School equivalent includes G.E.D. or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to document processing or twelve months of work experience involving some routine tasks related to office or clerical support or highest grade of school completed plus amount of work experience which totals 12 years.

Minimum Qualifications for the Loan Closer/Processor 2:

High School diploma or the equivalent

AND

Six months of experience in lending, banking, real estate, title insurance or a closely related field.

OR

High School diploma or the equivalent

AND

The completion of the training program for Loan Closer/Processors at the Division of Investments will substitute for the education and experience requirements.

Substitution:

College course work in business, finance, economics, public administration or a closely related field will substitute for the required experience on the basis of 1 semester hour or 1.3 quarters hours is equivalent to 1 month.

Special Note:

High School equivalent includes G.E.D. or completion of any basic adult education course of 480 class hours (16 weeks at 30 hours per week), or six months of work experience performing duties related to document processing or twelve months of work experience involving some routine tasks related to office or clerical support or highest grade of school completed plus amount of work experience which totals 12 years.At time of interview applicant(s) are requested to submit:

• Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers; and

• Copies of your three (3) most recent performance evaluations (if available), or three (3) professional reference letters.

FLEXIBLY STAFFED

This position is flexibly staffed. The level of the job offer will be based on the selected candidate's credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.

SUPPLEMENTAL QUESTIONS

For your application to be evaluated you must answer the Supplemental Questions.  Be specific in your answers and tell us how you acquired the relevant experience.

Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

NOTICE

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains.  For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at:

P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.      

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Ryan Hicks, Loan Collection Officer 1/Documents Supervisor

Phone: (907) 465-2510

Fax: (907) 465-2103

Email: ryan.hicks@alaska.gov