Loan Administrator I

Title: Loan Administrator I Department: Loan

Reports to: Loan Administration Supervisor FLSA Code: Non-Exempt

Overview:

Manage and service a portfolio of commercial loans, USDA loans, SBA loans, and other loans for the Bank.

Essential Duties:

• Oversee SBA 7 (a) and SBA 504, and conventional loan issues.

• Prepare reports for board meetings, loan committee, and internal audit.

• Create, organize and maintain credit files.

• Perform initial review of collateral files.

• Complete lien searches and lien filings.

• Secure original vehicle titles and release appropriately upon payoffs.

• Maintain current liens by filing continuations and terminations.

• Maintain participated loans.

• Record and monitor canceled and declined loan files.

• Process the recording and cancelation of Debt Security Deed (DSD) and collateral assignments of life insurance policies.

• Follow up with updated financial documents, and clear tickler list items and send request letters as needed.

• Monitors expiring and or canceled flood, life and property insurance policies and initiate timely follow-up with internal parties.

• Book loans when they close.

• Monitor loan related GL account and keep balanced.

• Monitor delinquent loans and prepare appropriate notices including demand letter.

• Send out all notices and process loan payments.

• Answer phone and respond to general questions.

• Prepare disbursement from loan; cut checks; send wires; or make deposit.

• Ensure the bank is maintaining proper OFAC compliance on all guarantors before disbursing loan proceeds.

• Maintain compliance with Bank policies and procedures, in addition to federal and state regulations.

• Perform all duties in compliance with BSA/AML regulations and requirements.

• Monitor and report all suspicious activity to the BSA officer.

• This position is responsible for other miscellaneous duties as assigned by management.

Competencies:

• To perform the job successfully, an individual should demonstrate the following competencies :
• Analytical

• Collects and researches data.

• Problem Solving

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Technical Skills

• Pursues training and development opportunities; Strives to continuously build knowledge and skills.

• Customer Service

• Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills

• Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication

• Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication

• Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Teamwork

• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

• Business Acumen

• Understands business implications of decisions; Demonstrates knowledge of market and competition.

• Cost Consciousness

• Conserves organizational resources.

• Diversity

• Shows respect and sensitivity for cultural differences.

• Ethics

• Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

• Organizational Support

• Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

• Judgment

• Exhibits sound and accurate judgment; Includes appropriate people in decision-making process.

• Motivation

• Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

• Planning/Organizing

• Priorities and plans work activities; Uses time efficiently.

• Professionalism

• Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Quality

• Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.

• Quantity

• Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

• Safety and Security

• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

• Adaptability

• Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.

• Attendance/Punctuality

• Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

• Dependability

• Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative

• Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.

• Innovation

• Meets challenges with resourcefulness.

Education/Skills/Additional Training or Certifications:

• Bachelors Degree or equivalent work experience

• Good math skills

• Ability to multitask and juggle priorities

• Strong proficiency in Microsoft Office, Word, Excel, Outlook

• Excellent verbal and written communication skills

• Excellent time management skills

Bilingual Skills Preferred: English/Korean

Previous Work Experience:

• Previous banking experience preferred

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and color vision.

AAP/EEO Statement:

Metro City Bank is an Equal Employment Opportunity/Affirmative Action Employer with regard to Females, Minorities, Veterans and Disabled Persons

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.