Loan Accounting Manager

Comerica Livonia , MI 48151

Posted 3 months ago

Commercial Loan - Loan Accounting Manager

The Manager of Loan Accounting leads a team of colleagues responsible for processing Commercial Loan transactions on a national level. Collaborates with Group managers, Relationship Managers, and Portfolio Manager and provides oversight of general ledger accounts and wires related to Commercial Loan funding's.

Position Core Values

Successful incumbents have strong Customer-centricity, are Collaborative, and have high Integrity. They will strive for Excellence, are Agile, promote Diversity and are involved in our community. They will exhibit a high focus on Listening, Problem Solving, Drive for Results, Business Acumen and Prioritization.

Position Responsibilities

Operations Management

  • Ensure processing department functions are performed to consistently meet established service level agreements and key performance measurements and provide management oversite for Participation area, as requested or in the absence of the manager.

  • Effectively manage complex processing issues and/or complaints to ensure that resolution meets customer expectations for both internal and external customers.

  • Collaborates with various departments, management, and internal and external partners for servicing needs and issue resolution.

  • Oversite of general ledger and wire accounts relates to commercial loan processing to ensure timely reconciliation.

  • Leverage electronic tools (scheduling, capacity plans, etc) to maximize delivery of products and services at the highest level of quality and efficiency.

  • Monitor individual / staff performance to ensure operational procedures are being followed.

  • Established quality control measures to mitigate risk including self-tests.

  • Review and initiate requests for wire authority levels for all team members, ensuring business needs are supported

Risk Management

  • Identify risks associated with tasks / activities of the department and recommend/implement action plans to mitigate or eliminate identified risks

  • Monitor general ledger accounts associated with department to ensure timely reconcilement and resolution

  • Ensure procedures and process flow document are maintained to meet annual certification date.

  • Develop and maintain procedures and process maps, ensuring risks and controls are defined and documented.

  • Ensure compliance to all department, corporate and government procedures, policies, and training.

  • Manage cross training program within the department to ensure appropriate coverage is maintained by using workflow capability matrix.

  • Support completion of risk assessments and implement controls to address deficiencies.

  • Support all audits and exams, ensuring required resource allocation and requested information is provided the agreed upon time

Talent Management

  • Manage the Performance Management Process (Conducting Interim Reviews, Annual Reviews, One on One Updates and Development Discussions)

  • Ensure that staff complete compliance training by required deadlines and maintain training levels within the department.

  • Recommend Merit Increases, Promotional Increases and Hiring of qualified candidates

  • Manage employee time and attendance to include monitoring absenteeism and tardiness.

  • Address performance deficiencies through corrective action as appropriate.

  • Effectively communicate goals and objectives to the team

  • Promote a positive environment through coaching and team development.

  • Facilitate monthly 1x1 meetings with all direct reports.

  • Maintain team member performance scorecards, related to productivity, timeliness and quality and review results with team members.

Process Improvement / Project Participation

  • Support the development and documentation of business requirements for new or enhanced systems.

  • Champion change initiatives that streamline processes, eliminate waste, reduce risk or increase efficiencies.

  • Utilize productivity and quality data to evaluate trends.

  • Develop partnership with internal clients through collaboration and transparency

  • Ensure sound execution of process changes, with no negative impacts to standards, clients and/or customers

  • Support corporate and department initiatives and provide insight as related to work performed by the department.

Position Competencies

  • Ability to coach and develop direct reports in a positive manner

  • Requires strong mathematical skills to reconcile and balance accounts

  • Time Management skills -- adapt to ever changing environment and processes.

  • Requires strong level of customer service, independent judgment and decision-making skills.

  • Ability to evaluate processes, identify risks and continuous improvement opportunities

  • Possess excellent communication skills required to effectively communicate clear and concise information to a wide variety of audiences


Travel is not required of this position.


Relocation is not available for this position.

  • Bachelor's degree in Accounting or Business is preferred
  • 3 years Supervisory/Management experience in banking/servicing operations
  • 3 years Loan Servicing experience preferably in commercial loans
  • 3 years knowledge of banking regulations and compliance requirements
  • 2 years of experience using Microsoft products
  • 2 years Accounting/reconciling experience
See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Mortgage Loan Originator TCF Home Loans MI

TCF Bank

Posted 2 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 TCF Home Loans is looking for Mortgage Loan Originators in the Livonia area. MLOs will take complete applications on prospective loan customers to offer and execute mortgages consumer loans and assess the needs for any other TCF services; within the policies, objectives, and guidelines established by the Consumer Lending division. Adhere to scheduled work day to ensure accurate and timely sales execution of all inbound customer leads. Major Areas of Accountability * Take complete loan applications to assess the proper mortgage loan for the customer. Demonstrates professional salesmanship skills and service expectations; builds customer confidence. * Approves or denies consumer loans within established mortgage lending guidelines per AUS once a complete application is generated. Documents decision analysis in the system of record (Encompass) and properly communicates with customers on next steps as appropriatecredit analysis. * Recommends other TCF products and refers to the appropriate area to best serve the customer's needs. Leverages Regional Sales Manager as needed to properly assess the customer's needs. * Demonstrates solid working knowledge of TCF internal policies and procedures such as processing denials, fees, escrows etc. Ability to navigate on-line manuals and operating systems. * Follows detailed scripting and process to ensure the customer experience is consistent every time. Is knowledgeable of the lending process, systems and guidelines to appropriately guide the customer. * Knowledgeable of TCF lending products and underwriting criteria. Able to read, interpret and explain various documents such as appraisals, credit bureaus, title reports, etc. * Informed on all services offered by the Bank. * Executes 75% in lock pull through and 80% pull through in submission to funding. Minimum Qualifications Required: * Minimum of 3 years mortgage lending experience * Possess strong working knowledge of all consumer lending regulations. * Solid understanding of TCF lending products and underwriting criteria. * Demonstrated sales ability. * Able to work structured hours. * Good verbal and written communication skills. * Good organizational skills. Preferred: * Four-year college degree * NMLS ID - Independently licensed as an MLO preferred but not required * Experience with Encompass * Experience with Optimal Blue pricing engine This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E Act of 2008 and Regulation Z. You will be subject to the required registration process, which includes a criminal background and credit check. Failure to meet or maintain any of the NMLS registration requirements, including maintaining a satisfactory criminal and credit record, may result in a rescission of your offer or termination of employment. Build your career with TCF You have room to grow at TCF. We promote from within whenever possible. You can expand your career in the financial services industry through our network of operations: retail and commercial banking, inventory and equipment financing, and corporate services. Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada. Build a better community with TCF We are helping make life better in the communities we serve, and we encourage our team members to do so as well. We offer free financial education for teens and adults. Our foundation contributes more than $3 million annually, with preference for organizations where our team members volunteer. We match team members' contributions to qualified Organizations and we match volunteers with organizations that need the time and talents our team members can provide. Our Benefits TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page. We're proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. TCF Bank Livonia MI

Loan Accounting Manager