Frontline Education is the leading provider of school administration software, empowering strategic K-12 leaders with the right tools, data and insights to proactively manage human capital, business operations and special education. Educational organizations representing over 80,000 schools and millions of educators, administrators and support personnel have partnered with Frontline Education in their efforts to develop the next generation of learners. Frontline is dedicated to driving engagement across K-12 school systems and supporting the continuous improvement of employee effectiveness and efficiency with solutions for proactive recruiting and hiring, absence and time, professional growth, student information systems, special education and interventions, payroll, benefits and financial management.
Reporting to the Sr. Manager, Learning, the Learning Management System Administrator will be a core member of the Learning team.
The Learning Management Systems Administrator will provide technical leadership in the support of Frontlines Education's learning management system (LMS). This position is responsible for the support, design, development, implementation, delivery, and maintenance of content, assets, and other resources used for instructional functions including eLearning, in person, and virtual offerings.
The individual will also understand the Client Services Methodology (Frontline GO!) and Services Development Lifecycle to design, develop, pilot, and refine effective, repeatable learning experiences and services across solutions and the Fee to Free continuum to serve client learning, consulting, and technical needs.
Manages day-to-day LMS needs such as setting up courses, running usage reports, updating banners and messaging, etc.
Defines and documents process and protocol for content maintenance schedule.
Supports and monitors incoming tickets for issues that include answering questions and troubleshooting problems for users.
Develops and maintains LMS administration guidelines and procedures.
Writes and revises documentation for system configuration & standard operating procedures.
Coordinates and continuously improves LMS admin processes and activities cross-functionally to create best possible learning experience for the users.
Collaborates with the internal facing LMS Administrator to generate best practices.
Has awareness and of all new feature releases and determines how those changes impact the LMS and our processes.
Assists the review, testing, and implementation of LMS updates and enhancements.
Provides support to the IT Software Administrator for LMS system migrations, integrations, and change management.
Keeps current with external LMS trends and developments and applies learning to improve LMS processes.
Identifies future strategic development opportunities for the LMS as well as organizational needs and requirements for new LMS solutions or integrations.
Creates user memberships as needed and assigns appropriate access.
Manages roles, securities, and permissions associated with LMS access.
Creates and manages user structures including the creation of user groups.
Manages course enrollment progress tracking.
Provides support to users (i.e., trainers, managers, and learners) and assists them in using the LMS.
Publishes courses and ensures those courses are appropriately cataloged and learners have the proper access.
Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
Develops and executes quality assurance and performance testing.
Monitors successful completion of courses and looks for negative trends that could indicate any potential issues with the course.
Archives courses when requested or when data supports this decision.
Collaborates with IT and the LMS administration community to manage the course asset library.
Analyzes course reporting data and recommends strategic direction to management.
Monitors course reviews and surveys and appropriately responds to and communicates this feedback to internal stakeholders.
Provides first-tier troubleshooting assistance for users regarding logging in to the LMS and accessing courses. Collaborates with the LMS administration community on internal escalations. Collaborates with IT on escalations and tickets requiring resolution from the LMS vendor.
Collaborates with IT on troubleshooting and resolving system functionality issues.
Reviews and monitors system performance.
Manages LMS reporting requests, maintains and updates learning dashboard and metrics, and builds ad hoc reports as needed.
Builds and analyzes custom reports.
Generates and interprets system reports, generalizes findings and makes recommendations for process and utilization improvements.
Proactively analyzes data to identify trends and uses this information to improve the way we deliver our learning and development programs.
User Community Liaison Duties and Responsibilities
Lead various initiatives to drive year-round engagement with the user community
Help shape community strategy with a long-term view, including aspects such as communications, channels, potential programs and initiatives
Drive community metrics (i.e. views, positive feedback, deflection, etc.)
Share insights and work cross-functionally to influence product development, marketing campaigns, etc.
Continually think about how to provide more value to the community
Exceptional organizational skills
Exceptional customer-facing communication and interpersonal skills: able to understand and articulate the needs of the customer and deliver on those needs
Demonstrated success in customer service with the ability to identify customer needs and expectations and respond in a timely and effective manner
Strong technical aptitude and orientation
Ability to manage multiple projects in a fast-paced environment
Ability to work independently
High attention to detail
Strong judgment, problem solving and critical thinking skills
5+ years experience in LMS administration, preferably mid-tier
Familiarity with course design and development
Proven track record of delivering projects, on time, on budget and to a high quality standard
Prior exposure to training delivery and instructional design preferred
Who we are:
We're a group of unique and talented individuals that love what we do. We've been lucky enough to land jobs with a rapidly growing tech company that supports an appreciative and friendly customer base. We work hard to make our customers happy, but we like to have a good time in the process. We are a company that strives to think in terms of "we" instead of "me." We believe in the philosophy of servant leadership and that it's all about putting others first. We also value the balance between family and work.
Frontline offers a competitive compensation package including a base salary, rewarding bonus structure, 401k match, and unlimited PTO! Our company growth has created a promising environment for career advancement and rewarding challenges.
Frontline Education Vision:
A connected future for school administration that enables every leader, teacher, and student to thrive.
Frontline Education Mission:
Partnering with the education community by providing innovative technology and best practices to empower K-12 schools in their pursuit of excellence.
Frontline Education is an equal opportunity/affirmative action employer and all qualified applicates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law.
Frontline Technologies Inc.