Live Operations Manager

We're the creators of Highrise, which is now featured in the iOS App Store with 50 million users and rapidly growing. We're building bleeding-edge technology that enables both developers and amateurs to create immersive and accessible virtual experiences and directly deploy them to a platform with millions of users.

About the Role

Join us in driving growth at Highrise by managing and executing live operations! This unique opportunity allows you to work with one of the world's largest virtual economies, directly influencing how it operates for millions of users.

As a Live Ops Manager, your primary focus will be on performance and operational excellence to achieve Highrise's growth goals. Your role will require balancing the delivery of fantastic player experiences with maximizing commercial success.

Utilizing game data, competitive research, and player feedback, you will optimize existing engagement strategies and develop new ones. Collaborating with cross-functional teams, you will translate these strategies into highly engaging features and events. You will also analyze and report on engagement and monetization performance, examining everything from high-level KPIs to specific initiatives.

For those in the USA, this role will be required to be onsite in Austin, Texas by the end of 2024. We are open to assisting in relocation for candidates.

Responsibilities

• Develop and own a live ops and monetization strategy that accounts for both audience expectations as well as the company's business goals.

• Drive the day-to-day execution of the strategy by owning the schedule, targets, and overall success of in-game sales, offers, and live events.

• Own the roadmap of features and tools needed to grow, innovate, and improve live ops for Highrise and coordinate their development with relevant stakeholders.

• Together with game analysts, conduct quantitative analysis to provide key insights into product performance and uncover opportunities for further engagement and monetization.

• Conduct A/B and multivariate tests to optimize game retention, engagement, and monetization metrics.

• Bring to the team an understanding of best-in-class F2P live ops activities, feature design, and monetization mechanics.

Requirements

• At least 5 years of experience in free-to-play mobile games.

• Demonstrated track record and experience in running and growing a live free-to-play game.

• Sound product judgment, ability to formulate live ops strategy, and present clear, measurable key results that will lead to achieving business goals.

• Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences.

• Deep understanding of economy and monetization design, as well as of engagement drivers in live service games.

• Strong quantitative and analytical skills with an emphasis on metrics-driven decision-making.

• Comfortable taking calculated risks, learning and sharing the lessons learned.

• Extensive knowledge of live operations and monetization trends within the free-to-play business model.

Bonuses

• You have experience taking ownership of live ops for games with millions in revenue.

• You are a starter who loves to experiment and learn new things.

• You're highly energetic and feel comfortable leading and pushing your team to succeed.

• You have worked in fintech, gaming, or consumer social startups.

• You are experienced with SQL, Looker, or other BI tools.

Why work with us

• Impact: Your work will directly affect millions of users around the world.

• Growth: Your growth isn't capped by a career ladder. Show us you can deliver the impact, and we'll respond with recognition and reward.

• Elite team: You'll be a member of a small and elite team with a lot of freedom to go after opportunities you identify.

• Culture: High trust, high intensity, low process and bureaucracy. We pride ourselves in being a Silicon Valley startup with a laser focus on the mission, and we'll happily remove all roadblocks in your path to success.

• Reward: This role offers a highly competitive salary and very generous equity. Our incentives will be directly aligned toward success.

• Office and team: Directly work with the cofounders in our office in Downtown Austin.

Benefits

• Meaningful equity - we're here to do amazing work, and we share in our wins together.

• Equipment allowance - choose what you need to work at your best.

• Medical and dental insurance.

• Unlimited PTO.

• Education/Training stipend - we've set aside a budget for every employee to continue to learn and grow their skills.