Live Delivery Operations Associate

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

• Be Customer Obsessed

• Be Courageous with Your Point of View

• Challenge the Status Quo

• Act Like an Entrepreneur

• Have an "It Can Be Done" Attitude

• Do the Right Thing

• Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

The Company

7Drive is 7-Eleven's delivery division and we're on a mission to bring on-demand delivery to cities and towns throughout the United States. We serve our communities by connecting our network of drivers to restaurants, retailers, and grocers.

The Opportunity

A Driver Network Support Specialist is responsible for the coordination of the driver pool, order completion, delivery assignments/availability, driver notifications, and on time delivery metrics within their assigned market/area.

Responsibilities

• Coordinate the On-Time Delivery Transactions by client, region, and area.

• Navigation and processing transactions using Skipcart Proprietary Software.

• Ability to assist in driver navigation.

• Ability to read and translate/understand maps/distance/time to destination.

• Assist New Drivers in Online Account Registration.

• Meet required metrics or service levels required by our clients.

• Adherence to the company policies and work standards.

• Demonstrated comprehension skills for the purpose of determining customer issues and problem solving with the intent of keeping customers for the long-term.

• Demonstrated problem solving skills for the purposes of resolving scheduling transactions to achieve on time delivery.

• Ability to interact with distressed parties to provide information in response to inquiries about processes and services and to handle and resolve delivery transactions.

• Demonstrated multi-tasking skills in the above-listed fields.

• Maintain a sense of urgency combined with getting work done completely, accurately and in accordance with Company standards.

• Ability to work effectively in a high demand and fast paced environment.

You Bring

• High School Diploma or equivalent with 12 months' experience in a service-related role Basic Knowledge of computer skills including Microsoft Office application software Excellent verbal and written communication skills.

• Ability to utilize basic math computation skills

• Fast typing skills; using a touch typing system is a plus.

• Required to work a flexible schedule that provides needed coverage for customer service levels. Required to read and follow all company policies and procedures.

• Able to maintain a regular work schedule to meet the needs of the business. Support and model the company values.

• Experience with quick service restaurants or retail operations is highly preferred.

• This position is for 2nd (3pm - 12am) and 3rd (11:00pm-8:00am) shift.

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