What you'll be doing...
Verizon Business requires new skillset as we progress toward the launch of the Verizon Cloud Platform (IaaS). The responsibility is national in scope as you will work collaboratively with teams in each NEC, SAP site, various IT locations, as well as disparate team locations to operationalize general platform support.
You will collaboratively work on multiple large-scale projects with a high level of technical complexity that industry expertise and in-depth analysis will be required to ensure the right path is being pursued on behalf of the business units involved. You will assist to triage customer issues, document, coordinate, and support all escalation issues between tenant side and infrastructure side of operations. Additionally, you will work closely with cross functional team to provide feedback to resolve those issues. You will also advise on troubleshooting and the triage of problem reports, resolutions, and escalations as required.
Being the SME for OpenStack and virtual services integration across all Verizon applications. Your feedback and guidance is sought in all aspects of discussions for assistance with troubleshooting of various platforms, services across all network organizations.
Leading efforts to identify gaps in tools, projects, and processes and working to fill those gaps by working with internal organizations, the supplier (vendor), or by working with correct stakeholders to have the tool/process built.
Investigating any and all errors observed or reported technical project issues, and working with stakeholders in operations, and/or vendor to resolve issue/s or work new processes or project timelines to remedy the situation and/or keep it from reoccurring.
Participating in multiple parallel large-scale projects with a high level of technical complexity that industry expertise and in-depth analysis will be required to ensure the right path is being pursued on behalf of the business units involved.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Even better if you have:
Experience deploying OpenStack.
Experience as a support technician
Experience working with KVM, libvirt, VMWare, or other virtualization technology.
Experience with Linux systems administration (preferably in Virtualized environment).
Strong scripting skills (e.g. Python, Shell, Ruby, Perl, other).
Knowledge of IP networking, VPN's, DNS, load balancing and fire walls.
Experience working with solutions at scale.
Willingness to enhance team learning environment by providing and encouraging mentorship and technical leadership.
Experience with monitoring tools (Nagios, Ganglia, Zabbix).
Experience working modern configuration management tools (Puppet, Ansible).
Experience with distributed storage solutions (iSCSl, Ceph, Swift).
Experience with networking concepts and protocols (include SDN, NFV).
Contributions to open-source projects.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.