Linux Systems Administrator I

Job Title Linux Systems Administrator I Position Number 500520 Vacancy Open to All Candidates Department AFH IT Enterprise Sys and Oper Department Homepage https://itcs.ecu.edu/ Advertising Department ITCS ENTERPRISE SYSTEMS AND OPERATIONS Division Administration & Finance Classification Title IT System Administrator I Working Title Linux Systems Administrator I Number of Vacancies 1 Full Time Equivalent (FTE) 1.000 Full Time or Part Time Full Time Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications. $83,317 - $91,907 Position Location (City) Greenville Position Type Non-Faculty Job Category Non-Faculty Information Technology Organizational Unit Overview

Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university.

The primary mission of the Enterprise Systems Linux team is to ensure secure, highly available and robust computing platforms to power the University's mission critical Enterprise Linux Systems. The team installs, configures, manages, and supports Enterprise Linux systems and platform technologies on various server hardware including blade servers, virtual servers, and rack mount servers.

Job Duties

• Install, configure, and support system software, server hardware and firmware updates.

• Monitor system logs to identify and resolve system anomalies, errors, service failures, etc.

• Monitor and manage system security. Follow security best practices to secure systems. Routinely review vulnerability scan reports, research vulnerabilities, install patches or take other remediation actions in a timely manner. Document exceptions per ITCS vulnerability management processes.

• Monitor system performance including CPU, Memory, and disk space utilization to ensure resources are within operating parameters. Coordinate and/or upgrade system resources.

• Manage system level users and groups.

• Configure and monitor system backups, resolving failures when needed.

• Monitor account usage and follow up on access violations.

• Follow change management process for testing, applying, documenting, and coordinating changes.

• Maintain appropriate documentation for supported systems to assist team members with on-call support.

• Function in a low-to-mid level technical resource capacity.

• Monitor team support queues and work issue tickets.

• Effectively use available tools in problem solving and systems analysis.

• Troubleshoot and resolve routine, non-routine issues.

• Resolve routine operational problems in a timely manner.

• Document support issues and resolutions.

• As needed escalate complex support issues, to more senior team members for resolution and where appropriate, open support tickets with vendor support and coordinate resolution.

• Negotiate time and priorities with vendors for escalated issues to achieve problem resolution.

• Work closely with application administrators or departmental contacts for the overall support of the system. Identify proactive measures that can be implemented to minimize future issues.

• As part of an on-call rotation, provide after-hours technical support. Thoroughly document support issues and resolution actions.

• Continuously works to develop troubleshooting skills.

• Demonstrate general technical understanding in supporting team technologies and operating systems.

• Demonstrate the ability to think independently, research, interpret and apply technical knowledge to bring new ideas into focus when evaluating software and hardware.

• Perform basic troubleshooting of system issues.

• Implement routine system level changes and some non-routine changes with assistance.

• Develop basic scripts or modify simple scripts for I.T. task automation.

• Understands software installation concepts and testing requirements.

• Proactively seeks to develop technical understanding with supported operating systems and platform technologies.

• Engage the broader teams for collective collaboration on issues, resolutions and knowledge transfer.

• Work with the customer and the team to understand issues and needs.

• Works with senior staff to assess available technologies and recommends solutions to customers.

• Implement new solutions, processes, or ideas to meet customers' needs.

• Engages hardware and software vendors to understand their product offerings.

• Perform research to bring new ideas into focus when evaluating software and hardware.

• Assists or implements system level automation in building, configuring and/or maintaining systems to deliver efficiencies and configuration standardization.

• Participate in team development initiatives.

• Develop solutions for automating repetitive tasks.

• Assist with Disaster Recovery (DR) preparedness for areas of responsibility. DR duties include maintaining appropriate DR documentation and performing recovery testing to ensure overall preparedness and accuracy of recovery plans.

• Serves as a productive team member on project teams.

• Maintain accurate project documentation. Receive specific goals and tasks and ensure project priorities are met.

• Maintain accurate project documentation, timelines, and project priorities.

• Provide routine status updates to project manager.

• Notify supervision immediately of issues that may negatively impact the project or your ability to complete the tasks.

• May function as a project leader for small or simple projects. Work with supervision or senior team members to organize, manage and drive the project. Develop understanding of ITCS project methodologies and apply those in your approach.

• Develop a good understanding of the industry and how that may impact customers.

• Works closely with customers to understand their needs and requirements.

• Consults with customers on a range of issues.

• Relays information to clients regarding the resolution plans for their problems.

• Builds on-going partnerships with clients. The position will interpret technical information and convey that to customers.

• Excellent written and verbal communications skills will be needed in this position. Demonstrate the ability to work effectively with employees at all organizational levels across the organization.

Other duties as directed

This position may be eligible for Flexible Work Arrangements (FWA) under the ECU FWA Policy.

The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.

Minimum Education/Experience

Bachelor's degree or equivalent combination of education and experience.

License or Certification Required by Statute or Regulation

NA

Preferred Experience, Skills, Training/Education

• Red Hat Enterprise Linux or other Linux variants

• General programming experience, shell scripting, python, etc.

• Ansible playbooks, Puppet modules, Kickstart templates, cloud images

• Cloud technologies such as Azure, AWS, GCE, OpenStack, etc.

• Data Center virtualization, VMWare, LibVirt, Docker, etc.

• Ability to provide technical support as part of an on-call rotation during non-business hours.

• Ability to be proactive and team oriented

Special Instructions to Applicant

East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online.

Applicants must be currently authorized to work in the United States on a full-time basis.

Additional Instructions to Applicant

In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.

Job Open Date 06/07/2024 Open Until Filled No Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date. 06/26/2024 Initial Screening Begins 06/21/2024 Rank Level Quick Link for Direct Access to Posting https://ecu.peopleadmin.com/postings/71820 AA/EOE

East Carolina University is an equal opportunity and affirmative action employer and seeks to create an environment that fosters the recruitment and retention of a more diverse student body, faculty, staff and administration. We encourage qualified applicants from women, minorities, veterans, individuals with a disability, and historically underrepresented groups. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act (ADAAA) should contact the Department of Human Resources at (252) 737-1018 (Voice/TTY) or ADA-Coordinator@ecu.edu.

Eligibility for Employment

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.