Linux Service Engineer, Cloud Storage - Customer Service Engineer (On-Site/Hybrid)

We pride ourselves on an open, and honest culture in the workplace which builds morale conducive to inspiring growth on our team, while balancing lifestyle by supporting personal and family goals with flexibility. We offer secure network systems and software engineering solutions in both the public and private sectors. With certified experts consulting the team, we are able to address the customer's mission and follow-through in the systems development life cycle. 

Title: Linux Service Engineer, Cloud Storage - Customer Service Engineer
Location: Ashburn, VA //HYBRIDSalary Range: $180- 220K

As a Customer Solutions Engineer (CSE) you will contribute to the design and be responsible for the Build and Delivery of our products for our customers. Pre-sales: The CSE will assist our sales team throughout the customer selection process: participate in the design of solutions and run technology showcases or proof of concepts.Main Focus, post-sales: As part of the Services team, the CSE will provide integration, consulting, training, post-sales professional services and support during the delivery process to our growing list of customers in the Americas region.He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support. The CSE is responsible for intake (from sales) and handover (to support) of delivery projects in collaboration with our project managers.This is a customer facing position. Most deliveries are performed remotely and travel may be required from time to time for sensitive clients.Qualifications: BS or MS degree in Computer Engineering, Computer Science, or equivalent. Proven track record of customer facing professional services delivery or consulting  Language skills: Fluent English. Additional language (Spanish, Portuguese, French, ...) is a plus. 

Technical Skills

• • Strong understanding of Linux Operating System architecture (minimum of 5 years of experience operating Linux platforms)
  • In depth hands on UNIX/Linux system administration skills including package management, monitoring
  • Good understanding of hardware, specifically x86 platforms
  • Good networking knowledge: low level networking concepts, bridging, bonding, vlan, TCP/IP
  • Knowledge of High Availability environment (distributed system, load balancing, disaster recovery capabilities) and container technologies (docker, kubernetes)
  • Scripting skills (Shell, Python, ...)
  • Automation (Saltstack, Ansible)
  • Knowledge of Atlassian stack (Jira, Confluence)
  • Experience with large scale mission critical distributed environments is a strong plus
  • Experience with storage and cloud environments is a plus (NAS, SAN, RAID, distributed file system, object storage, Amazon S3)

Interpersonal Skills

• • Ability to use and create high-quality technical and business documentation, including systematically updating process documentation, customer architecture and configuration documentation upon change activity
  • Ability to present complex solutions in a business-oriented approach
  • Ability to clearly set expectations, present and track action plans, identify what is Scality responsibility and what is expected from customer
  • Empathy: Ability to listen and understand and report customer needs before diving into potential solution execution. Ensuring action plans and expected outcomes are understood and accepted by customers
  • Positive relationship skills, both towards internal customers (sales) and external customers (large enterprises and service providers)
  • Ability to plan service activity including preparation, service execution, written project handover and process documents based on potential learnings from the intervention
  • Rigorous: always finish activities to the required quality level
  • Capability to ask for help when things are not working as expected whilst maintaining accountability and ownership of the service project
  • Analytical and problem-solving skills: capability to define a problem as a gap between desired situation and actual situation with business impact. Validates the problem with the customer, able to gather information in order to select the most effective solution to resolve. Communicate internally with project management team
  • Team player: shares knowledge with team members by updating customer specific documentation, writing knowledge base articles, working with documentation team to improve customer facing documentation, and providing coaching and assistance. Understands and clarifies needs of  colleagues: other CSEs, support engineers, project managers, sales team, engineering
  • Must be adaptable, flexible, and able to work with minimum supervision

Benefits:

We offer a competitive benefits and compensation package and FUN place to work! Benefits include, but not limited to:

Health and Wellness Benefits

• Medical Insurance (three CareFirst healthcare plans to choose from, Dental and Vision Insurance, 75% covered for employee/ 50% per dependant

• Health Savings Account (HSA) contributions $1500 individual/ $3000 family

Personal Insurance Benefits 

• Company-paid Life Insurance and AD&D coverage

• Company-paid Short-term and Long-term Disability Insurance

Paid Leave

• Employees receive 20 days of vacation/10 holidays built into hourly rate/ 5 days of sick time (currently used for snow, jury, bereavement) 

Retirement

•  Pre-tax 401k program including 6% company match

• 100% fully vested from eligibility date

*Eligible after 90 days of employment

Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.