Line Service Lead

Hawthorne Global Aviation Services Kennesaw , GA 30152

Posted 2 months ago


Perform daily line service operations by safely and accurately conducting flight line operations as well as providing, efficient, professional, and courteous service to our customers.

Primary Responsibilities

  • Supervisory responsibilities in the absence of the Line Service Manager;

  • Designate and monitor the work of personnel in order to achieve the completion of diverse tasks;

  • Safely manage and support accomplishment of scheduled tasks;

  • Refer uncommon personnel or technical issues to the Line Service Manager;

  • Carry out diverse skilled activities involving the repair and maintenance of equipment and facilities;

  • Provide a wide range of aircraft and customer support services;

  • Greet, park, tow, move, and marshal aircraft arriving or departing ramp area;

  • Fueling/defueling/de-ice aircraft as requested;

  • Provide lavatory and water service as requested;

  • Provide shuttle service for passengers/crew as required;

  • Ground power servicing;

  • Assist passengers and/or crew with baggage/cargo as needed;

  • Assist with general cleaning and clearing of debris from ramp building and customer areas;

  • Assist with customer service duties including passenger and crew assistance;

  • Provide oil service for aircraft as requested;

  • Assist with wing-walking duties as required;

  • Reloading of fuel vehicles;

  • Routine equipment maintenance and upkeep;

  • Required periodic quality control inspections;

  • All associated record keeping;

  • Perform other duties as assigned.

Required Experience:


  • High School Diploma; some college preferred

  • Prior general aviation experience, preferably working within line service

  • Valid state drivers license with satisfactory driving record

  • Basic reading, writing and arithmetic skills required.

  • Professional verbal/written communication skills

  • Must pass all conducted drug/alcohol screens, background and security checks and prove eligibility for employment in the United States.

  • Excellent listening and problem solving skills

  • Ability to work as part of a team or independently

  • Ability to effectively communicate and present information

  • Ability to multitask

  • Ability to act under pressure and be adaptable to change on a constant basis

Physical Demands

  • Requires operation of vehicles in excess of 50,000 pounds.

  • May require lifting/carrying/moving/pushing/pulling up to 200 pounds.

  • Ability to communicate with crew/tower using base radio and with customer service rep and line service manager via two way radio.

Working Conditions

Entails carrying out demanding tasks within a fast paced, physically challenging aviation environment. Position consists of working both indoors and outdoors, with exposure to nature's elements and daily exposure to aircraft engine noise, exhaust fumes and fuel vapors, and fuel to skin contact.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Lead Rep Customer Service

Carmax, Inc.

Posted 1 week ago

VIEW JOBS 2/27/2021 12:00:00 AM 2021-05-28T00:00 9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144 CarMax, the way your career should be! Resolve customer issues while working for an industry leader At CarMax Auto Finance we put the needs of our customers first, while helping to make the car buying experience better. Exceptional customer service is at the heart of everything we do, and drives CarMax to be industry leaders. You'll work with different departments, and teams to help resolve customer questions/issues, and help to influence and educate customers on their account. In this role you will work with our customers to ensure their car buying experience has been an excellent one, and keep CarMax as the company of choice for car buying. * Job Description What you will do * Assist with training and developing new and existing associates. Coach associates based on their identified opportunities per key performance metrics and business requirements. * Perform quality assurance audits of associate work (and associate call monitors if applicable) to ensure requirements are met. Remain available and visible in the department to motivate, assist and answer associate questions and monitor productivity. * Spend majority of work time on coaching activities (side by sides, account work audits, call listening, feedback sessions, associate monitors, etc.), and follow up on coached behaviors through daily touchpoints to ensure associate understanding and implementation of feedback. * Resolve elevated customer and associate issues and escalate when appropriate. * Generate reports to measure and monitor the success of the department as needed. Communicate associate and department performance to the Manager. Improve customer experience and impact the company bottom line with every interaction The Lead Representative in Customer Service needs to be a self-starter and someone who can connect with associates to teach and coach them to be better at their jobs. This person will have a strong understanding of the company policies and processes which enables them to positively influence our associates to provide exceptional service to the CarMax Auto Finance customer and educate customers on the status of their accounts and collect money from customers and perform other functions to help customers keep accounts current. Qualifications and requirements * High school diploma or GED; 6 months related experience coaching or delivering feedback. * Basic computer knowledge, typing skills and working knowledge of Microsoft Word and Excel. * Ability to effectively motivate and train associates, evaluate performance and initiate change. * Strong organizational skills, ability to multi task and prioritize to meet deadlines. * Speak and listen effectively with CarMax customers via phone in challenging situations. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. * Additional Job Description * Resolve customer issues while working for an industry leader At CarMax Auto Finance, in Kennesaw, GA, we put the needs of our customers first and positively impacting the car ownership experience at CarMax. Exceptional customer service is at the heart of everything we do and drives CarMax to be an industry leader. As a Lead Representative in Customer Service you will help to motivate, train, and coach associates. In this position, you will have the opportunity to drive departmental goals by working with associates and drive metrics by monitoring and providing feedback to a team of associates. Ensuring compliance to company policies and procedures is a must in this role, while assisting the management team in driving accuracy and ensuring our associates provide exceptional service to our customers. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Carmax, Inc. Kennesaw GA

Line Service Lead

Hawthorne Global Aviation Services