Second Shift Hours are 3PM EST-11PM EST
ABOUT FOUNDATION MEDICINE
Foundation Medicine, Inc. (FMI) began with an ideato simplify the complex nature of cancer genomics, bringing cutting-edge science and technology to everyday cancer care. Our approach generates insights that help doctors match patients to more treatment options and helps accelerate the development of new therapies. Foundation Medicine is the culmination of talented people coming together to realize an important vision, and the work we do every day impacts real lives.
ABOUT THE JOB
The 2nd shift LIMS Support Engineer administers and supports our Thermo Fisher (Nautilus) Laboratory Information Management System (LIMS) and other related applications in our laboratory and is a vital position to ensuring productivity in our Automated Clinical Laboratory operations. This position regularly conducts system maintenance and documentation and contributes both at times as a sole support engineer or as a member of a broader support team. At times this position's work may be conducted in a laboratory environment in which there are chemicals and reagents present.
Maintain and administer the Nautilus LIMS and associated applications for a customer base consisting of clinical technologists and research scientists.
Troubleshoot system errors based on Standard Operating Procedures (SOPs) and recommend and/or implement remediation paths.
Conduct root cause analysis for recurring issues to identify potential solutions and to prevent future problems.
Document troubleshooted issues: impact, root cause, and resolution.
Conform to all change control and product release policies.
Participate in process improvement of laboratory information technology solutions.
Support and train LIMS users.
Create or modify User Guides and work instructions documents.
Generate new documentation for the knowledge base and provide training on documentation, new and modified LIMS workflows, and laboratory applications.
Execute Structured Query Language queries on demand to provide data to customers.
Escalate customer concerns and complaints to senior engineers.
Work a designated shift schedule and cover alternative shifts as needed.
Other duties as assigned.
Bachelor's Degree in Engineering, Information Technology, or a related field.
2+ years of experience in customer support for enterprise applications.
2+ years of experience developing and maintaining software development life cycle documentation.
Experience in LIMS configuration or maintenance.
Experience with .NET, Java Script, C# and/or Python.
Experience working with Relational databases and SQL.
Experience in conducting root cause analyses.
Working knowledge of Microsoft Windows Operating Systems.
Ability to work as an individual as well as in a team environment.
Strong written and oral communication skills.
Exceptional customer service skills, particularly patience, courtesy, and diplomacy.
Demonstrated history of successfully managing multiple concurrent initiatives and maintaining one's own workflow.
Ability to work the designated shift for the position as well as flexibility to work alternative shifts as required.
Ability to work in a laboratory environment in the presence of chemicals and reagents.
Commitment to FMI's values: passion, patients, innovation and collaboration.
Foundation Medicine is proud to be an Equal Opportunity and Affirmative Action employer and considers all qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin. Further, qualified applicants will not be discriminated against on the basis of disability or protected veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also FMI's EEO Statement and EEO is the Law and Supplement. If you have a disability or special need that requires accommodation, please let us know by completing this form. (EOE/AAP Employer)