Lighting Technician - Repair & Logistics - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking an Evening Lighting Technician / Repair & Logistics who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Evening Lighting Technician / Repair & Logistics checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide Dollywood's Entertainment Department with a high level of entertainment technicians who work in the night and behind the scenes to install and maintain all aspects of outdoor theme park lighting, and outdoor atmospheric sound systems. In addition, Evening Repair and Logistics Technicians will manage the logistics and delivery of sets, equipment, tools, and essential consumables necessary for show readiness. This position covers a wide purview, servicing multiple theme parks and multiple resorts. An Evening and Repair Logistics Technician is Dollywood's mastery of the night, supporting daily operations by completing essential work that ensures exemplary theme park entertainment. This position is for those who enjoy being challenged, love learning new skills, and are hands-on experts. Evening Repair and Logistics Technicians work with a high level of attention to detail and an unsurpassed level of excellence to Dolly Parton and Dollywood Parks and Resorts.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Perform primary technician duties as assigned, making calculated and situational decisions to complete tasks in a responsible time for Dollywood Parks and Resorts Entertainment Department. Technicians will work with themed outdoor lighting, festival installations, property wide atmospheric sound, show set deployment and assembly

• Provide continued maintenance to entertainment system infrastructures, which includes but not limited to, Dollywood Parks and Resorts themed outdoor lighting systems, festival icons, atmospheric sound systems, and show sets

• Troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems and DMX infrastructure issues as well as DMX controlled fixtures

• Set up, troubleshoot, diagnose networking infrastructure

• Troubleshoot, and diagnose common line voltage problems and submit repair requests as necessary

• Routine maintenance of entertainment equipment to meet high safety standards and safe use conditions

• Utilize heavy machinery for installation and transportation of entertainment equipment

• Provide entertainment technical support to all Dollywood Parks and Resorts venues as needed

• Able and willing to share knowledge and best use cases with other technical team members

• Wear Dollywood Entertainment provided costume or uniform

• Assist in other areas of Entertainment Division as directed

• Maintain an orderly, neat, safe, and well-maintained work space

• Drive company vehicles (cars, vans, trucks) to transport personnel and/or task supply items

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age

• High School diploma required

• Must have experience with entertainment and/or architectural lighting fixtures

• Knowledge of entertainment and/or architectural lighting control infrastructure and control systems

• Knowledge of installation, operation and repair of modern moving-light fixtures preferred

• Experience in programming lighting control software and show control systems like Paradigm, Mosaic, and Hog preferred

• Experience with professional audio system installations and controls preferred

• Experience in stage set construction or general construction preferred

• Experience and working knowledge of electricity preferred

• Experience with industry specific software such as VectorWorks, QLab, QSys, and Dante preferred

• Must be able to operate a computer and be knowledgeable of general use programs such as Outlook, Word and Excel

• Must successfully complete a pre-employment offer background check and drug screening

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

• Must be self-motivated and disciplined

• Must be able to prioritize and complete work assignments on a timely basis

• Must maintain strict confidentiality and judgment regarding privileged information

• Must be committed to continuous improvement

• Must have professional appearance with good personal hygiene

• Must promote and support a "team" work environment by cooperating and helping co-workers

• Must be productive in a fast-paced, dynamic environment

• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

• Must show appreciation of others

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to perform duties consistent with creating a safe and secure environment for hosts and guests

• Able to be flexible to handle frequent changes in priorities

• Able to add, subtract, multiply and divide with accuracy

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate various temperatures while working outdoors

• Able to operate/drive a company vehicle with valid driver's license and insurance

• Able to meet the physical demands of the job

• Ability to be on feet for extended times and on various surfaces

• Able to work extended hours in dim light conditions

• Ability to work on various surfaces, to include walking, kneeling, stooping, bending, crawling, bending, pulling, pushing, reaching, twisting, and moving about tight spaces

• Have manual dexterity for operating various hand tools and power tools (ie: air compressors, generators, saws, drills, impacts, wrenches, screwdrivers, shovels, etc.).

• Dexterity and skills to operate equipment such as fork lifts, telehandlers, and boom lifts

• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 pounds) and occasionally heavier weight (up to 120 pounds with assistance

• Able to work at heights up to and excess of 90ft

• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, lubricants, atmospheric effects solutions, etc

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.