Lifestyle Amenities Specialist

Job Overview:

The Lifestyle Amenities Specialist supports the Lifestyle Amenities Supervisor (LASV) by providing exceptional positive interaction with each resident with the objective of promoting a fun, positive community atmosphere. In partnership with the LASV, this position is responsible for the implementation, oversight and creation of personalized programming for all Resident and Community events. He/she will develop ways to partner with local vendors in the community and will find ways to bring volunteer opportunities to the resident and property. The LAS will consistently interact with residents, FirstService associates and third-party vendors and will ensure the amenities are in working order. He/she will actively engage in the enforcement of all community rules and guidelines as set forth by the HOA. He/she will be detail oriented and have the ability to multitask several projects at one time and will have the competency and interpersonal skills to work independently, and without direct supervision.

The LAS will be responsible for processing and following up on all amenity work orders. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management. The LAS will be a change agent for the department and will initiate and implement creative strategic initiatives and programs to continually enhance resident satisfaction. He/she may serve as the liaison to the Social and Lifestyle Committees and third-party vendors to identify areas of potential improvement and leverage best practices by working with appropriate corporate resources as necessary.

Compensation: $23 - $26 an hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Obtain all required documentation (rental agreement, COI, guest list, payment, etc.) prior to the start of the event.

• Perform all pre and post inspections for private and community events.

• Perform walk-throughs in all amenities and common areas to ensure that the community's rules and regulations are being respected, including Fitness Center inspections.

• Maintain Amenities inventory and assist LASV with ordering supplies as needed.

• Consistently update community and amenity specific calendar with both private and community events on community website.

• Compile and organize content for weekly community newsletter, electronic message boards and property signage.

• Promoting LUMINA to local vendors with an effort to procure exclusive offerings to residents.

• Assist fellow associates with coverage during breaks and lunches.

• Send detailed daily shift notes communicating property activity to pertinent departments and Management

• Ability to answer cross-departmental FAQs.

Skills & Qualifications:

• Is highly organized and detail oriented with a "can do" team player attitude. Has excellent communication and customer service skills and is administratively and creatively strong. Is proficient in MS Office with the willingness and ability to learn new software. Must be passionate about providing the residents exemplary customer service at all times.

• Ability to enforce and adhere to policies set forth by the Board in a respectful and authoritative nature.

• Must be able available and actively participate in Community Events, as well as assist Residents with private events when required.

• Must demonstrate good judgment and critical thinking skills. This is especially critical when management is not present.

• Ability to think and work independently as well as part of a team.

• Ability to determine next level involvement for conflict resolution.

• Ability to enforce and adhere to policies set forth by the Board in a respectful and authoritative nature.

• Ability to problem solve by collecting data, establishing facts, and drawing valid conclusions.

• Must be able to work well under pressure and deadlines.

• Proficient in English and general math skills.

Education & Experience:

• High School diploma or general education degree required. College degree preferred with a concentration in business and/or hospitality.

• Two (2) years' experience in private event/community planning. Preferred background in a Hotel/Hospitality/Customer Service environment.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to move about the facilities, including up and down stairs and recreational areas and navigate uneven surfaces.

• Must be able to lift up to 25 pounds.

• Must be able to sit and stand for extended periods of time.

• Must have finger dexterity for typing/using a keyboard.

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)

• Part time 20+ hours qualify for dental and vision

• 401K match

• Time off including vacation, sick, and company paid holidays

• Pet insurance available

• Verizon discount

• Tuition reimbursement

• Legal services

• Free emotional wellbeing and daily life assistance support for all associates

• Domestic partner coverage

• Health savings account

• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.