The Life Spa Salon Assistant is the liaison between the coordinator, the guest, and the Stylist. The Salon Assistant is here to enhance and elevate the guest experience and assure a seamless experience while in the chair. Salon Assistants will have the opportunity to gain knowledge and education through our vendors including Kerastase, Moroccan Oil, Bumble & Bumble, Wella, and more.
Wash, rinse, and shampoo clients
Mix and apply color with Stylist supervision and guidance
Keep salon and stylist stations neat and tidy maintaining Artistry standards at all times
Complete full welcome process and tend to guests
Provide refills on water, tea, and wine where applicable
Educate guests on products that are being used
Learn techniques and preferences from Elite Performers
Escort guests to correct stylist stations upon guest Check In
Enter formulas and notes about guests
Fold towels and laundry
Set up salon and stylists for the beginning of their days (i.e. preparing hot towels, preparing station carts, etc.)
Distribute schedules and schedule updates as they occur
Consistent anticipation of all guests needs assuring a quality guest experience where the guest doesn't need to ask for anything
Restock backbar products and alert Spa Manager when backbar products are running low
Complete opening and/or closing cleaning checklists
Maintains a pleasant and positive attitude while at work
Always aware of finishing times so you are ready for the guest handoff, to ensure a seamless checkout and that all needs were met during their service.
Salon Assistant will take feedback from guests when provided and pass it on to correct person to follow up (Stylist, Manager, etc.)
Performs other duties and projects as assigned
A licensed technician
Must be great with conflict resolution
Self-starting, but takes direction well
Thrives in a team environment
Loves customer service and helping others
Executes tasks efficiently from start to finish
Appropriate hours / schedule:
The Life Spa Salon Assistant should be scheduled during salon's busiest times
It is recommended that Assistant works a 6 hour shift with a half hour break
The Assistant should be scheduled on your busiest days of the week.
Candidate schedule should be flexible based on needs of the business. Example: Events, coordinator call outs, holidays, etc.
Life Time Fitness