Life Services Employer Relations Specialist

Caresource Cleveland , OH 44114

Posted 4 months ago

Role and Responsibility:

  • Provides support to Life Services Leadership in managing the long term relationships with employers in assigned market

  • Maintains working relationships with the Human Resources departments of area employers who are interested in hiring Life Services members

  • Maintains regular contact with employers once a member is referred, interviewed and hired

  • Provides feedback to Life Coaches on the hiring process and overall experience of Life Services members

  • Provide proactive, high-level support in order to drive the overall satisfaction and engagement of key community employers/partners

  • Provide contact point for Life Services employers/partners

  • Seek and create contacts with these partners to address any issues with Life Services candidates and find resolutions

  • Visit employers in the region on a quarterly basis or as needed to continue to deepen the relationship

  • Keep management informed of employer status & opportunities for relationship enhancement

  • Identify internal procedures that adversely affect employer satisfaction and work with internal areas to build consensus to initiate improvements

  • Support recruitment efforts by developing strong interpersonal relationships with employers

  • Ensure timelines and follow up of onboarding process are occurring in timely manner

  • Understand, gather and utilize data as it applies to employer development

  • Follow approved CareSource guidelines to enable employers to become part of the Life Services Program

  • Educate employers on CareSource and Life Services Policies and Procedures

  • Regular travel to conduct community based visits as needed to ensure effective administration of the program

  • Perform any other job related instructions, as requested


Education / Experience:

  • Bachelor's Degree in Business Administration, Healthcare Administration or related field, or equivalent years of relevant work experience is required

  • Minimum of three (3) years of Human Resources experience is required

  • Previous experience in Workforce Development is preferred

  • Previous experience in working with Medicaid population is preferred

Required Competencies / Knowledge /

  • Basic computer skills

  • Strong collaborative skills, working with cross-functional stakeholders and external partners including community partners and business leaders

  • Communication skills

  • Ability to work independently and within a team environment

  • Attention to detail

  • Familiarity of economic development and workforce development

  • Proper grammar usage

  • Time management skills

  • Proper phone etiquette

  • Customer service oriented

  • Decision making/problem solving skills

Licensure / Certification:

  • Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated

Working Conditions:

  • Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time

  • Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need

  • May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel

  • Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer

  • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource's resources

Apply On-line Send This Job to a Friend

Copyright Ultimate Software

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Employee Relations Specialist


Posted 4 days ago

VIEW JOBS 10/17/2019 12:00:00 AM 2020-01-15T00:00 Job Overview: The Employee Relations Specialist will have the opportunity to provide a consultative service for handling complex employee relations issues. The incumbent will support managers and functional team members throughout multiple locations in the United States. Job Overview Responsible for administering employment policies and practices, researching and/or investigating team member concerns and making recommendations that effectively promote positive employee relations. Counsel management with respect to federal, state and local EEO and other personnel laws, ensuring consistent interpretation and application of laws, policies, procedures and precedence. Conduct workplace investigations and recommend effective solutions for addressing workplace issues and corrective action in accordance with personnel policy and applicable laws. Deliver service in a professional and efficient manner, providing prompt assistance while managing expectations to achieve high levels of customer satisfaction. Primary Job Responsibilities * Develops case management and/or investigation plan for each case. Utilizes proper resources; identifies witnesses and key individuals; determines method, order and timing of interviews, evidence to gather; maintains contact with service request owner. Conducts investigations, as appropriate, including remote or onsite interviews with key individuals, such as the complainant, accused, witness, subject matter experts (SME) as needed utilizing standard and probing questions to effectively collect pertinent facts needed to resolve the case. Gathers evidence and facts required for conducting a proper assessment of the case; handling evidence in accordance with all company policies and guidelines. Identifies the company policies and practices that are relevant to the case in order to identify when a violation of company policy has occurred. Based on the findings, researches and recommends the action(s) to take to appropriately resolve the case. * Consults with and advises managers regarding workplace issues and recommends appropriate personnel actions in accordance with Company policies and guidelines, and applicable laws. Coordinates review with employment law on guidance as appropriate in addressing cases that may result in potential legal action. Assists managers as needed in preparing corrective action documents and performance improvement plans, and preparing for employee conversations. Notifies manager of process and timeline based on the recommended actions. Reviews escalated matters with appropriate stakeholders at appropriate time in the case lifecycle and operates as intermediary as needed between the manager and the stakeholder. * Assists team members with workforce issues by listening empathetically to concerns, managing expectations, and handling the case in a sensitive manner. Keeps team member regularly informed of the status of the case, informing the team member of obligations to ensure a timely and accurate handling of the case in accordance with company policies and guidelines. * Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR centers of excellence (COEs). Integrates efficiently with team members in the COEs and seeks to provide expertise/advice in the area of specialization as appropriate. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR function. * Remains current and informed in the field of Employee Relations in order to share knowledge and insights with others. Maintains up to date knowledge of federal, state and local EEO and labor laws. * Performs required tasks and initiatives, following the guidelines and procedures established, maintaining appropriate documentation and records for Employee Relation cases, helps establish ER metrics and helps drive ROI. Education/Qualifications: * Bachelor's Degree and 4 years plus of experience in an HR concentration. * 5 - 6 years of experience in handling complex employee relations issues over multiple organizational site. Experience: * Knowledge of federal, state and local employment (EEO) and labor laws; working knowledge of employment law for the state of California is a plus. * Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing effective solutions to resolve problems. * Experience communicating both verbally (on the phone, one-on-one, to groups) and in writing (emails, letters, reports, presentations) to various audiences (work group, team, company management, prospective acquisitions, external clients). * Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. * Intermediate level skill in Microsoft Word, Excel, and PowerPoint * Willing to travel up to 10% of the time for business purposes, across all 3 shifts (within state and out of state). Preferred Qualifications * PHR or SPHR Certifications as conferred by HRCI (Human Resource Certification Institute) is a plus; * Experience working in a customer service environment focused in healthcare, hospital or diagnostic testing environment; * Experience providing employee relations support virtually to team members in multiple locations; * Experience using Case Management or Workflow tools. Covance Cleveland OH

Life Services Employer Relations Specialist