Life Services Employer Relations Specialist

Caresource Cleveland , OH 44114

Posted 4 months ago

Role and Responsibility:

  • Provides support to Life Services Leadership in managing the long term relationships with employers in assigned market

  • Maintains working relationships with the Human Resources departments of area employers who are interested in hiring Life Services members

  • Maintains regular contact with employers once a member is referred, interviewed and hired

  • Provides feedback to Life Coaches on the hiring process and overall experience of Life Services members

  • Provide proactive, high-level support in order to drive the overall satisfaction and engagement of key community employers/partners

  • Provide contact point for Life Services employers/partners

  • Seek and create contacts with these partners to address any issues with Life Services candidates and find resolutions

  • Visit employers in the region on a quarterly basis or as needed to continue to deepen the relationship

  • Keep management informed of employer status & opportunities for relationship enhancement

  • Identify internal procedures that adversely affect employer satisfaction and work with internal areas to build consensus to initiate improvements

  • Support recruitment efforts by developing strong interpersonal relationships with employers

  • Ensure timelines and follow up of onboarding process are occurring in timely manner

  • Understand, gather and utilize data as it applies to employer development

  • Follow approved CareSource guidelines to enable employers to become part of the Life Services Program

  • Educate employers on CareSource and Life Services Policies and Procedures

  • Regular travel to conduct community based visits as needed to ensure effective administration of the program

  • Perform any other job related instructions, as requested

Requirements

Education / Experience:

  • Bachelor's Degree in Business Administration, Healthcare Administration or related field, or equivalent years of relevant work experience is required

  • Minimum of three (3) years of Human Resources experience is required

  • Previous experience in Workforce Development is preferred

  • Previous experience in working with Medicaid population is preferred

Required Competencies / Knowledge /

Skills:
  • Basic computer skills

  • Strong collaborative skills, working with cross-functional stakeholders and external partners including community partners and business leaders

  • Communication skills

  • Ability to work independently and within a team environment

  • Attention to detail

  • Familiarity of economic development and workforce development

  • Proper grammar usage

  • Time management skills

  • Proper phone etiquette

  • Customer service oriented

  • Decision making/problem solving skills

Licensure / Certification:

  • Employment in this position is conditional pending successful clearance of a driver's license record check. If the driver's license record results are unacceptable, the offer will be withdrawn or, if you have started employment in this position, your employment in this position will be terminated

Working Conditions:

  • Mobile Worker: This is a mobile position, meaning that regular travel to different work locations is essential. Will be exposed to weather conditions typical of the location and may be required to stand and/or sit for long periods of time

  • Reside in the same territory they are assigned to work in; exceptions may be considered, due to business need

  • May be required to travel greater than 50% of time to perform work duties. A valid driver's license, car, and insurance are necessary for work related travel

  • Required to use general office equipment, such as a telephone, photocopier, fax machine, and personal computer

  • Flexible hours, including possible evenings and/or weekends as needed to serve the needs of our members and may refer members to other CareSource's resources

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Life Services Employer Relations Specialist

Caresource