Life Safety / Security Communications Specialist

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

• Providing excellent customer service, the Public Safety/Communications Specialist is responsible for receiving and dispatching emergency and non-emergency calls, the monitoring of access control systems, critical system alarms, surveillance camera systems and fire alarm monitoring in a fast paced private sector multi-discipline operations center. By maintaining situational awareness of critical events, the Communication Specialist supports facilities and engages global business continuity teams to ensure the safety of personnel and company assets. The Public Safety/Communication Specialist is responsible for interacting with security, EH&S, facility operations, and crisis management professionals to ensure the appropriate response to and mitigation of critical incidents.

What is your day to day?

• Research required information using available resources.

• Identify and escalate priority issues.

• Identify areas of opportunity and utilize skill/knowledge to suggest improvements.

• Route calls to appropriate resources.

• Complete all assigned call backs.

• Utilize Emergency Medical Dispatch guidelines to evaluate emergency phone calls, provide pre-arrival instructions, and dispatch resources.

• Process emergency calls for security, fire, EMS, and HazMat incidents, determine priorities, and dispatch emergency services per protocols.

• Liaison between BMS/JLL site EHS, Facility and Corporate Security personnel and state/county EMS and Law Enforcement during incidents/emergencies.

• Create and monitor work-orders for multiples sites using Corrigo.

• Monitor access control systems and assign appropriate resources to investigate alarms.

• Adhere to business unit specified client driven standards.

• Complete data entry using multiple work request applications.

• Monitor video surveillance systems.

• Monitor and operate multi-site radio system.

Desired experience and technical skills

Life Safety

• Utilize the Critical Event Management platform to disseminate urgent messages to key stakeholders and staff and account for personnel in the wake of a major event.

• Monitor/dispatch and impair fire systems for multiple sites.

• Communicate with third party monitoring companies of fires systems for multiple sites.

Reporting

• Utilize a CAD system for dispatches and incident reporting.

• Complete Incident Reports as required.

Other

• Complete and maintain Public Safety Telecommunicator I certification and Emergency Medical Dispatch certification.

• All other duties and tasks assigned.

Work Schedule

Pittman Schedule:

Employees work a two week rotating 2-2-3 schedule. One week the employees will have two days on followed by 2 days off and then three working days. The second week will be two days off followed by 2 days on and then three days off.

7 AM - 7 PM

Shift Differential: 8%, 9%, 10%, 12%, 13.5% & 15%.

Required

• High School diploma or equivalent

• Proficient in Word, Excel and other Microsoft Office Suite programs

• Strong organizational and management skills

• Ability to multi-task and work both in a team and independently

• Ability to function effectively in a dynamic work environment

• Excellent interpersonal skills; strong emphasis on customer service

• Excellent business writing and verbal communications

• Strong analytical ability

• Detail oriented

• Ability to sit for long periods of time

• Willing to work 12 hour shifts on days, nights, and weekends and mandatory overtime.

• Essential employee required to work during holidays and site closures

Preferred

• 4-year degree in Emergency Management

• 2+ years of experience in emergency medical services or fire services

• Technical knowledge of C-Cure 9000 Access Control System

• Experience utilizing video surveillance systems such as Milestone

• Experience with threat assessment and emergency mass notification systems

• Experience with CISCO phone systems

• CPR Course Completion

• Emergency Medical Technician

• Public Safety Telecommunicator

Estimated compensation for this position is:

52,000.00 - 52,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site

• Lawrence, NJ

Job Tags:

Access Control (AC), Access Control (AC), Adaptability, Analytical Thinking, Business, Camera Systems, Card Access Systems, Cardiopulmonary Resuscitation (CPR), Communication, Control System (Inactive), Customer Service, Data Entry, Dispatching, Emergency Medical Response, Emergency Medical Services, Emergency Services, Fire Alarm Systems, Fire Services, Fire Suppression Systems, Global Business, Harassment Training, Interpersonal Communication, Interpersonal Relationships, Inventory Management, Law Enforcement {+ 19 more}

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.