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Voya Financial is looking to add a Life Claims Consultant to their downtown Minneapolis office. This person will review complex claims and/or related situations and must use discretion in decision-making ranging from contract interpretation to benefit amounts to be paid.
Review complex claims and/or situations and make informed decisions that may requirement judgment by providing direction on life, disability, access risk, or critical illness claims
Responsible for providing direction, developing, training, and mentoring less experienced claims staff, including completing audits and providing feedback
Manage claim suspense accounts that will ensure accurate claim processing, appropriate financial reporting, and controls
Assist in developing and implementing improvement processes
Refer cases to legal and/or may represent company in legal matters surrounding claims decisions
Participate and/or facilitate various department and/or company project and special initiatives
Other duties as assigned
Knowledge & Experience:
Bachelor's Degree or equivalent experience [Minimum 5-7 years claims or insurance experience]
Knowledge of industry related claim systems and practices
Proven analytical and problem solving skills and attention to detail
Demonstrated leadership skills
Excellent interpersonal and negotiation skills
Excellent written and oral communication skills
At Voya, we have identified the following critical skills which are key to success in our culture:
Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Learn more about Critical Skills.