Lids General Manager

Lids Chandler , AZ 85249

Posted 3 days ago

Essential Duties and Responsibilities

  • DRIVE sales by delivering and modeling exceptional customer service.

  • Develop store schedules and monitor payroll plans daily to ensure that budget is met.

  • Train store personnel on standard operating procedures as well as State and Federal laws and regulations.

  • Communicate consistently with store team members to ensure understanding and compliance with company directives.

  • Act as the liaison between the District Sales Manager and the store team members.

  • Take appropriate actions to ensure each store maximizes sales, minimizes asset loss, and conforms to budgetary requirements.

  • Model, support and adhere to company policies, procedures, and guidelines.

  • Communicate with employees at all levels of the company.

  • Ability to work varying days and hours, based on business needs.

  • Ability to maintain an excellent attendance record.

  • Other duties as assigned.

Supervisory Responsibilities

  • Carry out managerial responsibilities in accordance with LIDS policies, procedures, and applicable laws.

  • Supervise store employees through planning, assigning, and directing their overall functions.

  • Appraise subordinates on positive performance and assist with formal performance evaluations.

  • Recruit, select, develop, and train store personnel on proper store operations and procedures.

  • Administer the progressive steps of discipline to include verbal and written warnings.

  • Direct compliance of store personnel with established company policies, procedures and guidelines including, but not limited to, safekeeping of company inventory, funds and property.

  • Address complaints and problem solve when appropriate with the assistance of the DSM and or RD.

Requirements

Education and/or Experience

  • Four year degree in business or a related field and one year relevant experience or; two year degree in a related field and at least two years of relevant experience or; three years of relevant experience.

  • Exceptional customer service skills and interpersonal communication skills

  • Proven managerial skills

  • Proven ability to perform independently with minimal supervision

  • Ability to operate a computer, as well as maneuver relative software programs.

  • Standing required for up to 90% of the daily work schedule.

  • Relative computer hardware and software experience.

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Lids General Manager

Lids