Lidar Portal System Admin, IT System Admin - Journey

Lidar Portal System Admin, IT System Admin

• Journey

Recruitment #2024-4-A392

Full-time, Permanent, Represented position

Location: Natural Resources Building- Olympia, WA

Work Hours and Partial Telework flexibility may be available and considered

Salary: $6,939.00 - $9,332.00 Monthly

Want to join something GREAT and make a difference?

Do you want to have a part in helping to manage, sustain, and protect the health and productivity of Washington's lands and waters to meet the needs of present and future generations? If so, join the Department of Natural Resources (DNR) IT Division as a Lidar Portal System Administrator. We're seeking an excellent communicator with strong customer service skills to join us in supporting our vibrant and diverse agency in its mission, to work as part of a cohesive team, and to uphold a professional and positive demeanor while working under tight deadlines as priorities shift.

This position serves as a professional-level technical expert on system administration for the Geographic Information Systems (GIS) team in the Information Technology Division (ITD), specifically supporting the infrastructure and system needs of the Lidar Portal. This position: (a) works closely with the GIS team, Washington Geological Survey (WGS), Service Desk, Information Technology Coordinators (ITC), IT System and Network Administrators, IT DBAs, Developers, IT Management, and other agency users/stakeholders; (b) Works with other technology professionals to support existing and develop new technology solutions that meet current and agency business needs; (c) Coordinates customer support by working with various teams within ITD; (d) Works with other GIS team members to reach out to agency customer areas and help gather requirements to fix and enhance the Lidar Portal; (e) Works under the guidance of State and Federal regulations, DNR policies and procedures, and applicable collective bargaining agreements. Work is assigned both in writing and verbally depending on the assignment. Independently identifies and assigns work to self, with priority and strategic guidance from supervisor.

The Lidar Portal Systems Administrator works with a team of technical experts to provide professional-level system administration to resolve issues of the agency's ITD-supported LIDAR/geographical information systems. Works with other GIS team members to reach out to agency customer areas and help gather requirements to fix and enhance the Lidar Portal. This position researches, plans, coordinates, implements, and maintains the Lidar Portal server infrastructure environment, as well as performs unit, integration, and troubleshooting testing. This position applies knowledge of Information Technology principles, methodologies, and techniques to diagnose and resolve complex customer complaints and GIS problems and system issues to ensure continuous service. This position researches, develops, modifies tests, installs, deploys, maintains, supports, and documents for new, upgraded, or existing enterprise software and applications. This position will play a key role in creating and shaping the Storage and Cloud strategic direction from both an architectural and implementation perspective. A key aspect of that role will be to provide technical platform solutions and implementation activities to resolve platform-level architecture issues in these areas.Responsibilities:

• Researches, plans, coordinates, implements, and maintains the Geology Lidar Portal servers' statewide enterprise software systems server environment which performs unit, integration, and troubleshooting testing.

• Independently plans, develops, implements, and deploys Lidar system and server updates.

• Supports the development, testing, and integration of new software and system capabilities.

• Monitors web traffic and data access load testing and performance metrics

• Forecasts and troubleshoots system issues, connectivity, and availability.

• Manages user, group, and system accounts and network permissions,

• Analyzes system integration issues while installing or modifying software and systems components.

• Provides reliable web and enterprise data server and application environment for the agency's enterprise Lidar information system.

• Applies knowledge of Information Technologies principles, methods, and techniques to diagnose and resolve complex customer complaints, related to Lidar, as well as other GIS server/system problems and issues, to ensure continuous service.

• Evaluate and resolve software and infrastructure performance problems in the production environment.

• Provide technical support to other professional support staff in the resolution and debugging of complex current GIS server, application, and database problems.

• Troubleshoots and resolves production problems that occur in the GIS server and application environment.

• Benchmarks the performance of software components in existing applications and recommends alternative approaches for poorly performing functions.

• Creates, maintains, and distributes technical documentation.

• Evaluates an array of different conditions and situations during a production support issue, resolved systematically through a variety of industry methods and tools.

• Successful and timely resolution of complex server and application incidents and issues

• Researches, develops, modifies, tests, installs, deploys, maintains, supports, and documents for new, upgraded, or existing enterprise GIS software and applications.

• Research software development methodologies to increase the efficiency of the system development process.

• Monitors and updates software configuration code according to organization standards.

• Integrates and supports Commercial-Off-The-Shelf software and services.

• Maintains current knowledge of industry software development practices to ensure that efficient, effective development techniques and tools are used.

• Evaluates software quality and usability with performance and testing software.

• Evaluate new GIS products, software upgrades, and patches and coordinate implementation in the Windows and Citrix environments.

• Analyzes and evaluates the impacts of various complex software options on the agency's computing and network infrastructure. Determines best practices for implementing GIS software and hardware.

• Generates quality standards and maintains the overall integrity of the applications, servers, and databases.

• Develop and document standards that promote efficient and maintainable software.

• Provides a well-thought-out, stable web and enterprise data server and application environment for DNR to host their internal and external facing applications.

• Designs, develops, tests, implements, maintains, and supports mission-critical business functions and custom geospatial applications for the agency.

• Designs, develops, tests, implements, maintains, and supports custom GIS Applications using JavaScript, Python, PostgreSQL, and other development tools.

• Gathers and refines system requirements from customers, performs data and process analysis, and designs technical specifications.

• Implements complex designs by developing custom software components according to product specifications, and working with vendor development staff on new industry solutions.

• Develop test criteria and control data for application testing and evaluate the results of testing.

• Integrates GIS software applications with the computing and networking environment.

• Builds prototype applications to demonstrate the benefits of new applications and versions of software.

• Documents application source code and system process flow as they are written.

• Provides custom business web and enterprise applications that adhere to industry, state, and agency standards and best practices.

Required Qualifications: 

• BS in computer science, information systems, or related field, plus 4 years experience in the following areas:

• Experience with Windows Server Administration in an enterprise environment at a professional level. Must have had experience with installation, configuration, and maintenance of Windows server systems, including:

• Troubleshooting using system logs and tools.

• NTFS permission inheritance and settings.

• Registry system setting and editing.

• Experience designing, programming, and deploying Geographic Information Systems (GIS) applications.

• Professional level working experience using geospatial software and hardware in a web application environment.

OR a combination of education and/or experience equivalent.

• Experience troubleshooting issues and providing technical support software and supporting tools in a large technology environment.

• Knowledge and experience in all systems development life cycle stages.

• Demonstrated commitment to fostering and supporting an environment that honors diversity, equity, inclusion, and environmental justice practices.

• Perform assigned duties in a manner consistent with applicable laws, regulations, and public records retention and requests are followed.

• DNR Core Competencies:

• Personal Accountability

• Value Others

• Compassionate Communication

• Inspire Others

• Commitment to Excellence

• ITD Competency Clusters

• Communication

• Conflict Management

• Interpersonal Skills

• Change Leadership

• Analytical Thinking

• Customer Focus

• Decision Making

• Planning & Organizing

• Thoroughness

• Fostering Diversity

• Team Participation

• Personal Credibility, Ethics, and Integrity

Special Requirements and Conditions of Employment:

• Office setting, including possible remote work/work-from-home settings.

• Minimal. Occasional travel to offsite meetings, trainings, or conferences.

Desired Qualifications:

• General knowledge of natural resource management.

• Experience with cloud technologies.

• Experience with Agile/Scrum methodology

Don't let doubts stop you from applying for this position

• If you have any questions about the required qualifications or how your past experience relates to them, please contact us at DNRrecruiting@dnr.wa.gov. A note to potential candidates: Studies have shown that women, trans, non-binary, Black, Indigenous, and people of color (BIPOC) are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. We value diversity and inclusion in our organization, and we are looking for the best person for the job. Don't hesitate to apply! Application Requirements:

• Apply online: at www.careers.wa.gov (Click on the APPLY button above).

• Letter of interest: describing your specific qualifications to the position and position required, desired, and special requirements.

• Resume: that details your experience and qualifications.

• References: at least three professional references with current telephone numbers- you may attach a document, use the References text field in the online application, or include it with your resume.

• Important: Do not attach any documents that include photos or private information (social security number, year of birth, etc.).

• Complete all supplemental questions.

• Candidates who move forward in the recruitment process may be contacted via email at info@governmentjobs.com with interview information/scheduling instructions. Please monitor the email listed in your application materials and check your junk email folder to ensure you receive those communications.

Questions?  Please contact Michiko Quach at Michiko.Quach@dnr.wa.gov or Brad Montgomery at Brad.Montgomery@dnr.wa.gov/707-490-6081 or e-mail us at DNRrecruiting@dnr.wa.gov.

About the Department of Natural Resources (DNR).

At DNR we approach our work through the lens of making Washington a better place environmentally and are dedicated to serving Washington's lands and communities through diversity, equity, and inclusion.

Our Vision

- Our actions ensure a future where Washington's lands, waters, and communities thrive.

Our Mission

- Manage, sustain, and protect the health and productivity of Washington's lands and waters to meet the needs of present and future generations.

Our Core Values:

• Safety and Well-Being

• Our top priority is the safety of the public and our employees.

• Public Service

• We value and respect the public we serve, and we value and respect the people of the Department of Natural Resources who step up to serve.

• Innovation and Creative Problem-Solving

• We solve our state's most pressing challenges through innovative thinking, dedication, and bold and creative vision.

• Leadership and Teamwork

• We are committed to building leaders at all levels and building teams for success.

DNR provides excellent benefits, a few of which include:

• Commitment to organizational health and wellness

• Work/life balance

• DNR Employee Resource Groups (Diversity, Equity and Inclusion Council, Women's Employee Resource Group, Veterans Employee Resource Group, etc.)

• Statewide Employee Business Resource Groups, visit here to learn more

• Leadership that empowers and supports employees

• Professional development opportunities

• Educational and career development aid

• Public Service Loan Forgiveness Eligibility

• Opportunities to participate in wildland fire suppression assignments

• A comprehensive benefits package that includes employer contributions toward health insurance, paid holidays, retirement plans, sick leave, and vacation days. Visit http://careers.wa.gov/benefits.html for more information.

Additional Information:

This recruitment may be extended and may also be used to fill future similar vacancies for up to sixty (60) days.

DNR does not use the E-Verify system. For more information, please visit www.uscis.gov.

Veterans wishing to claim Veteran's preference please attach a copy of your DD-214, NGB-22, or other verification of military service. Please black out your social security number prior to attaching it. We thank you and are grateful for your service!

Equal Opportunity Employer: The Washington State Department of Natural Resources is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, veterans, military spouses or people with military status, and people of all sexual orientations and gender identities are encouraged to apply. Persons needing accommodation in the application/testing process or this job announcement in an alternative format may call (360) 522-2500 or email DNRrecruiting@dnr.wa.gov. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Once you submit your online application, you can check your status by logging into your account. If you experience technical difficulties creating, accessing or completing your application call NEOGOV toll-free at (855) 524-5627 or email CareersHelp@des.wa.gov.

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