For us to consider your application, please include an authentic and personalized cover letter that tells us why you want to work at Lemonaid Health
Lemonaid Health (www.lemonaid.com) is a direct to consumer online healthcare company - we're a technology company, an online doctors office and an online pharmacy. We exist to help Americans nationwide get the convenient and affordable primary care they need online. Our doctors, nurse practitioners, pharmacists and customer service team wow patients with an amazing 5* level of service every time. We're building the most convenient and affordable healthcare experience in the US, which we believe will start as an online company. According to the Inc 5000, we're the 25th fastest growing company in San Francisco!
We're an entrepreneurial team of close to a 100 people. We're backed by large strategic investors and amazing VC investors.
Take a look at the reviews on our website for what patients say about how we help them. We're proud to be the highest rated online consumer healthcare app on the Apple App store. Our internal team culture is to try to wow others in the team as much as we wow our patients.
This position is located in San Francisco, CA and will report directly to the Business Operations Manager.
Who you are
You have 2+ years experience in an administrative and/or operational role (experience with medical credentialing for doctors and/or nurse practitioners a huge plus, but not required. We'll train you!)
You have experience in a high volume, fast paced, ever-changing environment. Startup experience is a plus.
You have experience managing and driving projects forward independently.
You're process driven, extremely detail oriented and highly organized.
You're innovative and value efficiency. You always look for ways to improve an established process.
You have positive energy. You love collaborating and building interpersonal relationships with others.
You're a great communicator and use the right medium for conversations. You know when to chat in person, over email, over Slack, etc.
What you'll do
This is a high impact role! Your work will directly impact our ability to provide Americans with access to the care they need.
Collaborate cross functionally with our clinical team to help our wonderful doctors and nurse practitioners get licensed nationally.
Manage clinician license renewals and update license trackers as necessary, ensuring all documentation is always up to date.
Work with our medical team to ensure they are keeping up with CE requirements
Review telemedicine laws and regulations as they continue to evolve to ensure clinicians maintain regulatory compliance in all jurisdictions.
Help us innovate and improve processes that enable our team to work more efficiently.
Why we think you'll be excited about us:
The Lemonaid Health team is super friendly and we enjoy working together on common goals. We have a culture that values truth seekers and speakers, where respect for one another is fundamental. We follow a set of guiding principles in everything we do:
1 - Aim for "wow" in everything we do, celebrate wow.
2 - Be driven by our mission to increase access to healthcare.
3 - Lead in innovation - act first.
4 - Communicate clearly using the correct communication medium.
5 - Set a high bar for ourselves and each other - provide and take feedback.
6 - Be proactive - never say "that's just how we always do it".
7 - Champion equality - proactively be anti-discriminatory.