Licensing Specialist

Summary

This recruitment is open to fill a one-year Term-Limited Temporary (TLT) or Special Duty Assignment (SDA) position with the Records and Licensing Services Division.

The Records and Licensing Services Division is seeking individuals who are passionate about customer service and are eager to work as part of a dynamic team in an exciting Term

• Limited- Temporary (TLT) or Special Duty Assignment (SDA) position. This Licensing Specialist (Customer Service Specialist 3) position provides you with the opportunity to demonstrate your direct customer service talent and licensing and/or regulatory expertise in an environment dedicated to trust, collaboration, and building rapport with your colleagues and customers.

Our ideal candidate has demonstrated a high degree of commitment to customer service, learns quickly, and can produce innovative solutions to problems working in a fast-paced, high-volume office. Our candidate will be flexible, have the ability to identify and develop efficient practices and procedures, and is patient and focused on listening to King County customers. We are looking for someone who has excelled in a team environment and is known for their energy, ambition, taking initiative and their positive, can-do attitude.

Job Duties

Scope of Job Duties: To be considered for this opportunity, you must at a minimum demonstrate skill and ability to:

• Provide accurate guidance on the phone, in person, and via mail advising customers of documents and other information required for all vehicle/vessel licensing and titling needs, taxicab/for-hire/transportation network company (TNC) drivers' licensing and permitting, process server licensing, and pet licensing;

• Perform production-level data entry, filing, sorting and other administrative tasks using Microsoft Word and Excel;

• Examine documentation for State Law requirements to determine vehicle, vessel, and mobile home titling and title transfer transaction approval, and determine validity, correctness, and completeness of information received;

• Provide accurate information about licensing policies, procedures, codes, and regulations for vehicles and vessels, taxicab/for-hire/transportation network company (TNC) drivers, pet licensing, and process servers;

• Problem solve and research with limited guidance and have a sense of urgency in situations that require a quick turnaround while providing exceptional customer service to all stakeholders in person, on the phone, and via mail;

• Obtain, monitor, track, and organize data that may require information searches through files, policies, procedures, records, or computer files while being highly detailed;

• Collect and process payments, verify and reconcile data discrepancies and balance daily cash in compliance with the County and State cash handling and receipting procedures;

• Contribute to the Licensing team by bringing your innovative ideas and "can do" attitude!

Experience, Qualifications, Knowledge, Skills

You would be great for this role if you:

• Are able and confident in your ability to interpret, apply, and follow rules, regulations, codes, laws, policies, procedures, and ordinances;

• Are comfortable with change and continuous improvement in your daily work;

• Have an intermediate or higher level of expertise with Microsoft Office (especially Excel) as well as accurate cash handling skills;

• Can coordinate a high volume of diverse assignments and multiple competing priorities with a strong attention to detail and follow-up;

• Are passionate about serving King County's diverse community;

• Have excellent communication and customer service skills in order to successfully communicate with a wide audience in varied communication settings.

• Having a Washington State Department of Licensing (DOL) Vehicle Licensing Representative Title Certification is desirable.

Supplemental Information

SUPPLEMENTAL INFORMATION:

• The work week is 40 hours, typically Monday- Friday 8:00 am

• 5:00 pm.

• This position is onsite in-office at the King County Customer Service Center.

• This position is overtime eligible and may be mandatory at times.

• This position is represented by the Teamsters Local 117 Administrative Employees union.

• Due to this position's access to sensitive records and systems, the successful candidate will be required to pass a thorough criminal background and reference check.

• This recruitment may be used to fill additional vacancies in the next six months.

Why King County?

• Competitive - healthcare plans

• Free - transportation options

• Manager Support - structured employee assistance program

• Paid - vacation time (in addition to paid holidays)

• Paid - sick leave

• Deferred - compensation plan

• Twelve - paid holidays

• Awesome Employee Giving Program

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Are you ready to APPLY?

King County is proud to be an Equal Employment Opportunity I Affirmative Action employer and we encourage people of color, women, veterans and people with disabilities to apply.

This position is open to all qualified applicants. To be considered, you must submit a completed King County application.

If you have any questions, please contact Karina Cordova, HR Analyst, by email at kcordova@kingcounty.gov or by phone at 206-848-0395.