Licensing Administrator

ARIZONA BOARD OF CHIROPRACTIC EXAMINERS

ARIZONA BOARD OF CHIROPRACTIC EXAMINERS

To protect the public's health, safety and welfare. In the State of Arizona, statute provides for the Board of Chiropractic Examiners to handle the licensing and regulation for the chiropractic profession.

LICENSING ADMINISTRATOR

Job Location:

1740 West Adams Street Suite 2430

Phoenix, Arizona 85007

Posting Details:

Salary: $36,779 - $47,000

Grade: 19

This position will remain open until filled

Job Summary:

The Licensing Administrator, a pivotal role in our organization, is the primary point of contact for current and potential licensees, chiropractic assistants, preceptors, interns, externs, CE applicants, business entities, and the public with licensing or registration inquiries.

The ideal candidate will perform various duties on behalf of the Arizona State Chiropractic Board of Examiners (ABCE). Primary responsibilities include assisting with licensing-related budgets adhering to licensing and Continuing Education (CE) statutes, rules, policies, and procedures.

This position is responsible for coordinating services with administrative personnel. This high-level position involves ongoing collaboration with management to achieve organizational efficiency. The Licensing Administrator is responsible for administering the processing of compiling and preparing for the Executive Director's approval of all licensure applications, ensuring all applicants have met the requirements outlined in the Chiropractic Practices Act. Preparing licensure memos for the Board's review at Board meetings for applicants with criminal or disciplinary actions in their background and presenting this information to the Board during its Board Meetings.

This position also supports the Executive Director in the areas of agency operations, including public meeting setup and operations; the employee works under the supervision of the Executive Director. Completes special projects to support the Executive Director and the Board's mission.

Must be organized, with skills in planning, tracking, and managing various deadline lines, use of office equipment, software; e.g., MS Office and Adobe products.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

Job Duties:

• Reviews, and verifies for compliance with applicable regulations, investigates and resolves discrepancies or omissions in application materials, and processes all applications for licensure, certification, reinstatement, renewals, status changes, preceptor program, business entity registrations, chiropractic assistant registrations, etc. for approval by the Executive Director, or Board approval as directed

• Processes approved applications, and issues corresponding indicia

• Responsible for processing applicant's various background checks in compliance with all applicable laws, policies, and procedures including NCJS fingerprints, NPDB, CIN-BAD

• Handles, or escalates as needed, phone calls, emails, mail, and walk-in customers with licensure and registration-related inquiries and documents as appropriate

• Respond to or route routine inquiries from external or internal sources with standard correspondence or other messaging

• Works independently within established operating procedures associated

• Supports the Executive Director in the areas of updating and tracking databases, spreadsheets, reports, website, etc. as required or as directed

• Including posting Board meeting audio, minutes, and agenda to the Boards website

• Supports the Executive Director in Board Meeting operations and public meeting setup (Managing Zoom Meetings, room A/V operations, and board meeting audio recordings)

• Responds to and processes public records requests for lists and labels, license verifications, and others as directed

• Serves as backup for AAII

• Assists the Board Investigator with Continuing Education Audits of licensees and investigating discrepancies in application materials and ensures compliance

• Drafts and prepares reports and presents to the Board licensure memos regarding licensees who have criminal or disciplinary action

• Presents report findings to the Board during Board meetings

• Provides administrative duties and/or special projects as assigned by the Executive Director

Knowledge, Skills & Abilities (KSAs):

Knowledge:

• Principles and practices of customer service and management

• Policies and standard operating procedures of the agency

• Google Suite of productivity programs and other common information technology

• Maintaining confidentiality

Skills:

• Customer service and telephone etiquette

• Maintaining confidentiality

• Attention to detail, accuracy, completeness, and compliance with regulations

• Effective written and verbal communication

• Using computers, telephone systems, and a variety of office equipment

• Using the Google Suite of productivity programs; Gmail, Drive, Docs, Sheets, Calendar, Meet

• Scanning, and copying documents

• Proficiency in Microsoft Word, Excel/ spreadsheets and pivot tables, Adobe and Adobe Sign, and PowerPoint

• Filing printed and electronic documents; Producing correspondence, documents, certificates, forms, spreadsheets, templates

• Inputting data into databases, spreadsheets

• Time management

• Organizing physical and electronic workplaces

• Recognizing the limit of the position's authority

Ability:

• Work collaboratively with a variety of personalities

• Calmly, professionally, and effectively communicate with all stakeholders

• Maintain work standards in difficult circumstances

• Understand and apply applicable regulations in a variety of circumstances, especially those pertaining to background checks and chiropractic licensure

• Keep information and individuals confidential

• Complete tasks with attention to fine detail and precision

• Analyze a situation, identify obstacles, and present options for appropriate action

• Lawfully, respond to public records requests

• Efficiently and effectively manage time

• Manage several tasks/assignments concurrently

• Update a website as needed

Pre-Employment Requirements:

• High school diploma preferred; may substitute customer service or administrative experience

• Employees who drive on state business are subject to driver license record checks, required to maintain acceptable driving records, and complete any required driver training (see Arizona Administrative Code R2-10-207.11)

• Requires possession of and ability to retain a current, valid state-issued driver's license appropriate to the assignment

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

Benefits:

The State of Arizona offers a comprehensive benefits package including:

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

• Life insurance and long-term disability insurance

• Vacation with 10 paid holidays per year

• Health and dental insurance

• Retirement plan

• Sick leave

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

• Positions in this classification participate in the Arizona State Retirement System (ASRS)
• Please note, enrollment eligibility will become effective after 27 weeks of employment

Contact Us:

• If you have any questions please feel free to contact Shawn McConnell at staffing@azdoa.gov for assistance